Business ProfileforAvista Resort

First, we have stayed at ***************************** over 10 years now and booked Avista as it is a sister property and has an indoor pool and we knew the weather would be questionable being the first week of April. I called prior to booking asking what type of room I needed to book to get a 1st floor and booked what I was told. We have 3 ******* under 5 and wanted as low as possible. I called a week prior to confirm only to find out the room type we booked, based on what we were told, did not go any lower than 5. When we got there and were placed in our room I immediately called and text the resort as the room was nothing like the online pics. The online pics of the room type we booked, was not wood floors, had a concrete balcony, not slats and the ocean could not even be viewed from living room or main bedroom without standing up. I text at 501 pm on 3/28, and was told we couldn't be moved. @ 652 pm *********************** asked to call I said yes and she never called. @945 I text again and was told we were in a BNS unit and that 2 bedrooms should have an ocean view and one bedroom should not. ****** is the person who said that. I told her that we did not have an oceanview from 2 bedrooms only 1, never heard back. on Sat 3/30 I text for a vacuum @ 408 and was told @ 834 pm one would be sent up. I asked for it to be sent up on Sunday 3/31 as our kids were already asleep. They said yes. On Sun 3/31 @ 1252 I was told that someone would send someone to vacuum and I said kids were asleep and they said one would be dropped off at the unit. On Monday 4/1 I was asked if vacuum came, I said no and they said one would be sent. On Tuesday housekeeping came, we left and when we returned many hours later our unit was open, the lock had been extended and our room had been exposed for who knows how long. A manager called on Wed. to make sure we got vacuum and we never did. They sent one on Thursday but by that time we were leaving Friday and had waited since Sat. (5 days). We paid $3k with no view