Business ProfileforThomas Beach Vacations

VERY disappointed with property ******************* we rented and this management group. When we 1st checked into the property, we notcied the cleaning was subpar. There were crumbs on the kitchen counter, dead palmetto bugs on the floor. The next day, we noticed that the water wasn't getting hot for showers. (You literally had to wait at least 20 mins to shower after someone). When I notified the management company, they sent out a handyman who responded to the call and was not able to repair the issue. I had to call their office the following day because no one ever followed up with me. When the plumber finally came out, he was not able to resolve the problem. The plumber informed us that the parts were not available therfore the hot water heater would not be fixed. Having my family, which includes small children to take cold showers and wash dishes with cold water for 4 days, made the stay less than satisfactory. And all Thomas Real Estate could say was sorry. I reached out to them after our stay to voice our dissatisfaction. THOMAS REAL ESTATE did not want to make the situation right, and even LIED about the plumber who never even touched the water to check the temperature. Also, the plumber never saw "15" guest in the property, which is what they are blaming for the COLD water. I have witnesses that heard the plumber say that he COULD NOT fix the water heater. This will be my 1st and last time using any property that they manage. They are not ethical!!