Business ProfileforOn Point Animal Hospital

This Office has acted negligent with my pets veterinary care resulting in a decline in his health. My pug is 14 years old with a chronic condition referred to as collapsing trachea. This causes breathing difficulty if not properly controlled by his medication. Twice now I have requested his normal refill in plenty of time before he runs out of medication. Both times On point staff have neglected to submit the request in a timely manner or to contact me when it was available for pick up. This has resulted in my elderly pets condition becoming aggregated causing him distress. Because the prescription must be written and picked up which already creates delay in getting it filled so I give plenty of notice to avoid disruption in his medication schedule. I have made an appointment with thier first availability but even then his remaining medication wouldn't have carried him through. They fail to take the care of their patients serious which could ultimately cause the death of not only my pet but others in their care. ************** is a wonderful veterinarian however her license is being put in jeopardy by the staffs continued negligence. I have already had a conversation with the practice manager in private recently to which I explained that they will not speak to me rudely when i questioned the delay in getting my pets prescription written out. This now creates a tense unpleasant interaction with the staff when my focus is my pets care and not their poor customer service skills. I am seeking a full refund for all service fees that I have paid to this establishment and have since moved my pet back to his former vet.