ComplaintsforManufactured Housing Outlet, Inc.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I PURCHASED A MOBILE HOME FROM MANUFACTURED HOUSING OUTLET, INC. IN FEBURARY 2023. I HAVE BEEN ASKING THE SERVICE MANAGER TO REPAIR THE CEILING CRACKS AND THE FRONT DOOR SINCE THE SETUP. THE FRONT DOOR WAS WORKED ON, THE GAP PROBLEM WAS NOT FIXED. THE FRONT DOOR WAS LATER REPLACED WITH A NEW DOOR. THE NEW DOOR HAD GAPS SHOWING SUNLIGHT. THE NEW FRONT DOOR WAS WORKED ON AGAIN ON JULY 13,2023. THE NEW DOOR STILL HAD GAPS. JUNE 20, 2023 M H O, INC MADE A DECISION NOT TO CONTACT THE MANUFACTURER OF THE MOBILE HOME ABOUT THE CEILING CRACKS AND THE FRONT DOOR. A HANDYMAN NAMED ARTIE WAS SENT OUT TO REPAIR THE CEILING CRACKS AND FRONT DOOR. ARTIE TOOK A SANDER AND SANDED ALMOST A 24 INCH STRIP ACROSS THE AREAS OF THE CEILING. ARTIE FINISHED HIS REPAIR WORK ON JULY 13,2023. JULY 17,2023 I MEET WITH THE SERVICE MANAGE AND TOLD HER THE CEILING REPAIR WORK WAS UNSATISFACTORY, THAT THE REPAIRS WERE NOTICEABLE AND DID NOT MATCH UP WITH THE REST OF THE CEILINGS. AROUND THE END OF JULY 2023 I MEET WITH THE OWNER MR. S****** FOR THE FIRST TIME TO DISCUSS THE PROBLEMS I HAD WITH THE MOBILE HOME AND THAT THE PROBLEMS WITH THE MOBILE HAD NOT BEEN FIXED. AUGUST 19,2023 CARL AND HIS ASSISTANT CAME OUT AND TRIED TO REPAIR THE REPAIR WORK THAT THE FIRST REPAIRMAN HAD DONE TO THE CEILINGS. SEP. 21 ,2023 I MEET WITH MR. JEFF S****** AND THE SERVICE MANAGER ABOUT THE CEILING REPAIR WORK. THEY CAME OUT LATER THAT DAY AND LOOKED AT THE CEILING REPAIR WORK AND THE GAPS AROUND THE FRONT DOOR AND FRONT DOOR FRAME. AUGUST 24,2023 I MEET WITH MR. JEFF S****** OWNER OF MANUFACTURING HOUSING OUTLET, INC., MR. S****** STATED THAT I WAS OFFERED $ 3000.00 AND THAT I COULD FIND SOMEONE TO DO THE CEILING REPAIRS. HE ALSO STATED THAT HE COULD NOT SEE ANY PROBLEMS WITH THE CEILING REPAIRS WHEN HE CAME OUT AND LOOKED ON AUGUST 21,2023 . THERE WAS NOTHING MENTIONED ABOUT HAVING THE FRONT DOOR BEING REPAIRED FROM MR.S******. AS OF AUG. 25.2023 THE PROBLEMS HAVE NOT BEEN FIXED.

  Business response

  08/29/2023

  As of August 29,2023, the manufactures service manager spoke with the customer, and both have agreed to allow the manufacturers service techs to come in a few weeks to repair the existing problems.

  Sincerely, 

  Jeffrey R. S******-President

  Business response

  09/13/2023

  Dear Mr. C*******,
  My name is Jeffery R S****** and I am the President and Owner of Manufactured Housing Outlet, Inc located in Orangeburg, Sc. I have owned and operated this business since March of 1983 in Sumter, Sc and now in Orangeburg, Sc for the last approximately 4 ½ years. I have never received a complaint from your office.
      I am responding today to a complaint submitted to the Better Business Bureau and was assigned an   ID # of ********.
       The contracts were signed on January 17,2023 and the home was delivered and setup on February 8,2023. Customer received his keys to move in on February 13, 2023. The manufacturer’s 1 year warranty would begin at this time.
       On February 27,2023 we have a completed work order that is signed by the customer and is attached.
  On April 11,2023 we have a completed work order that is signed by the customer and is attached.
  On May 3,2023 we have a completed and signed work order that is attached.
       On June 22,2023 we do not have a signed work order but have a bill from our Service Tech and the customer did acknowledge he was present. The Service Tech was not asked to get a signature on the completed work order from customer.
       Attached is a letter from Clayton Go requesting factory assistance as we have been unable to satisfy this customer.
        On August 27,2023 we do not have a signed work order but attached is the bill and customer acknowledged he was present with the service tech.
  Clayton Giles service manager said due to the worker shortage and backlog they were unable to send someone in a timely manner and offered a cash settlement of $1500.00 to cover expenses if we can complete the job.
       On August 27,2023 our service tech said he can redo the ceilings in question for $3000.00.
      My Service Manager and I visited the customer’s home on August 21,2023 and went through the home and listed his complaints. The front door needs to be re-squared, and I had a difficult time seeing the ceiling repair issues that he pointed out. He had to cut off the lights and shut the blinds for me to see any flaws.
     I asked for customer to come to my office to meet with my Service Manager and I. I told him at that time my thoughts on a fair settlement for both of us.
      I offered him $3000.00 cash settlement if he wanted to find a contractor of his choosing, or I could get my contractor to finish the ceiling work and also repair his front door. At that time, he refused my offers and said he wanted a refund.
   Mho Inc sold this home in good faith and on numerous occasions have tried to satisfy this customer and we want to completely satisfy his service complaints but as of now he has refused our offers.
      Mho Inc feels we are under no obligation to offer a refund as this is now a used home and he has a manufacturer’s 1 year warranty which we intend to honor.
  We are certainly sorry for any inconvenience this has caused our customer, and we can and will solve these problems in a timely manner if he allows us to do so.
  As of August 29,2023, the manufactures service manager spoke with the customer, and both have agreed to allow the manufacturers service techs to come in a few weeks to repair the existing problems.

  September 12, 2023, spoke with the manufacturer and they have gone to the customer's home. 

  Customer response

  09/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: I AM THE ONE WHO CONTACTED THE MANUFACTURER OF THE MOBILE HOME IN AUGUST ABOUT THE PROBLEMS WITH THE MOBILE,  NOT MR. S******. ON SEP. 09,2023 THE MOBIL HOME FACTORY SENT A CREW TO REPAIR THE CEILINGS AND FRONT DOOR. THE REPAIR WORK DID NOT CORRECT THE PROBLEMS. THE CEILINGS STILL SHOWS WHERE THE REPAIR WORK WAS DONE. THE FRONT DOOR STILL HAS GAPS BETWEEN THE DOOR AND DOOR FRAME. LIGHT CAN BE SEEN COMING THROUGH THE GAPS AND AIR CAN BE FELT COMING THROUGH THE GAPS. THE CEILINGS HAVE BEEN WORKED ON 3 TIMES AND THE FRONT DOOR HAS BEEN WORKED ON 4 TIMES AND THE PROBLEMS HAVE NOT BEEN FIXED. I HAVE BEEN ASKING FOR THE REPAIRS TO THE CEILINGS AND FRONT DOOR FOR 6 MONTHS AND THE PROBLEMS HAVE NOT BEEN CORRECTED. 
  
  Sincerely,
  
  ***** ******

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