Business ProfileforVelocity Powersports, LLC

Purchased a kawasaki side by side went to drive it onto my trailor and it was a lemon spewing oil all over the place all over me and my daughter. They took it back but put it as a bad review on my credit report. Like I had an account with Sheffield that I didnt pay for.. Sold me a more expensive kawasaki pro mx side by side sweet looking but wouldnt start due to fowl spark plug they installed new spark plug and gave me some lame excuse to why it was fowled out. We took it home the entire exhaust was heating up fire red like a furnace. They took it back said it needed an entire new exhaust. Replaced the exhaust without putting all bolts back in. We started to put it on trailor and it was making rattling noise we stopped looked at the engine and found 3 bolts missing on the exhaust they couldnt find them so took some off someone else's to install on mine. We took it home and same problem but worse very fire red hot exhaust. When I called the service guy Aaron he pretty much called me a liar and wanted proof pictures but never gave me a cell number to send pictures too I told him I didnt want to run it anymore and damage it worse he said before I picked it up they ran it for an hour and it was fine but that couldnt be true because I checked the fuel levels and hours before I gave it to them and it was exactly the same as it was when I dropped it off.. At this point i paid the first payment now on it and it still not fixed. My entire experience with this company I now am putting 2 and 2 together and have caught all members in so many lies I dint know what to believe. They have no licensed mechanic on the job just children that Google issues or call Kawasaki to help them guide them through the fixing process. I also noticed they have more damaged inventory in the back behind the building than inside for sale. Nobody cares about the issue they got what they wanted THE CHECK FROM SHEFFIELD that I have to pay back for a product I still to this day have got to enjoy. Fraud

Mark, thank you for taking the time to leave this review online. The first Mule you purchased did have a mechanical problem. That does not make it a Lemon - The reason manufacturers give warranty on their machines is because they anticipate issues may arise and want to make the consumer whole. Knowing that there would be a delay to repair the machine you initially picked out, a choice was given to get a different machine, and you opted to go that direction. You financed the Mule with Sheffield Finance, so YES, you will need to make the payments you agreed to until it is paid off with Sheffield. In regard to the mechanical issue with your new Mule, the technicians determined the issue was in the exhaust and replaced it. When you called back and informed us that the issue was still occurring, it is not uncommon for us to request pictures to submit to Kawasaki - it is not meant to imply any distrust, and I apologize it came across that way. You did call us back and stated another dealership knew the correct fix, and you were taking it there to have repaired. Yet you state in this post that it is still not repaired since you can't enjoy it, please clarify for us. We are definitely eager to assist in resolving any issues that are occurring. If it is still in need of repair, please reach out to the service department, 843-871-5371.