Complaints

This profile includes complaints for Lynches River Electric Cooperative's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lynches River Electric Cooperative

  707 S Arant St Pageland, SC 29728-8224

• 

  Lynches River Electric Cooperative

  PO Box 308 Pageland, SC 29728-0308

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put 2 deposits down for separate accounts and they took the deposit from one account and add the bill to the separate accounts resulting in an extremely high amount on a current account which Im unable to pay and resulting in disconnection and fees

  Business Response

  Date: 11/05/2024

  Account number ******* was disconnected for nonpayment on 7/08/24; the amount due at that time was $605.52. There was no payment on the account, so the account was final billed, and the deposit was applied to the final bill. The final bill amount was $141.12. The total deposit on this account was ****** which included the initial $45.00 and 3 additional $25.00 payments to the deposit after disconnects. Once the deposit was applied the final balance was S626.64. The $626.24 was transferred to Mr. ******** active account ******** and this account will follow the normal disconnect procedure.  All actions on this account were in accordance with our service rules and regulations.
  Rules & Regulations
  
  Section 3 Billing 
  Number 302 (B)
  Section 4  Disconnect & Reconnects 
  Number 401(G)
  Number 406 (C)
  

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing your business to file a complaint w/ Lynches River Electric/RiverNet. I had RiverNet to install internet to my ***************************** River Electric provide electricity. RiverNet is an entity of Lynches River Electric. The lineman busted my waterline(well system) while digging the cable & repaired it. But the lineman didnt flush the waterline to the well system only to outside water faucet. I turn the water on in the bathroom and mud came out of the faucet. This has now causes low pressure to our home. This installment was the first week of July. I started having problems with my hot water. The hot water was scalding hot & this caused high voltage usage, the week of August 26 to September 1. I called RiverNet about the low water ************ spoke with ****, manager with ****************************** inform me that this will work itself out over time. Overtime has caused my hot water heat to explode & flood my crawl space under my house. I contacted the CEO, ****** ***** on 9/04, w/ Lynches River Electric about my high voltage usage & the reason why; he said theres nothing he could to adjust my bill. We spoke about the Contract that I signed with ****************************** mentioned to me about the water line was not marked, I asked why would the lineman start digging if lines were not marked. The lineman asked my disabled husband who is on heavy medication where the waterline was located. My husband was unsure and told him somewhere in the proximity. But that wasnt exact protocol from the Contract. I asked ****** if the lineman was certified to repair broken *************** adamantly said no. So, I question why would he attempt to repair it? He stated, it was courtesy to our customers. But the Contract specifies that Im responsible for repairs. I would have hired a licensed plumber to repair the waterline, but they were on a quota to finish the job$$$$ They could have waited now I had to buy a hot water ********** have low water pressure. This could have been avoided.

  Business Response

  Date: 09/23/2024

  We appreciate the opportunity to respond to your concerns and address the situation. Our team is committed to maintaining transparency and upholding our contractual agreements with all clients.
  
  Upon review of the contract signed between us, it is clearly stated that the responsibility for locating and properly marking underground lines rests with the customer. Unfortunately, in this instance, the water line was not marked correctly, which led to the damage. However, we acted promptly to repair the water line, ensuring the issue was resolved as quickly as possible.
  
  We want to emphasize that we have fulfilled our obligations as outlined in the contract. The need for accurate marking of underground utilities is critical for avoiding such incidents, and we rely on customers or their third-party locators to ensure that lines are properly identified.
  
  We are committed to providing quality service and resolving any issues in a fair and professional manner.
  
  Thank you for your understanding.
  
  Sincerely, 
  RiverNet Connect

  Customer Answer

  Date: 09/23/2024

   
  I am rejecting this response because the crewman asked my husband where the waterline was and they proceeded to dig anyway. The CEO informed me that the crewmen was not certified to repair but they do repairs for customer  courtesy. 
  

  in the contract it states the customer is responsible for the repairs, nothing in the contract mentioned crewmen will repair line. The inexperienced crewman repairing the water line has caused low pressure and damaged water heater. So, Im rejecting Lynches River Electric/RiverNet response.

  
  

  Business Response

  Date: 09/24/2024

  We would like to reiterate our stance regarding the recent service matter. Our team has fulfilled all obligations outlined in the original contract. The repair of the line was performed as a courtesy, beyond our contractual commitment, and in the spirit of good faith. We stand firm that our duties have been fully met. 

  Customer Answer

  Date: 09/24/2024

  I am rejecting this response because of the lack of experience and poor workmanship. I now have low water pressure in my bathroom and hot water heater was damaged. 
  I reiterated that the Contract reads that the customer is responsible for any repairs, had I been given the opportunity to contact a licensed plumber; I wouldnt be filing a complaint on this business. It speaks volume that this company is not taking responsibility for the damages that has occurred on their behalf. People should be aware of this business lack of ethics. 

  
  

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both my mom and brother were in a car accident which left them both on Ventilators. Unfortunately I had no time to go through the bills and was told the electricity was interrupted. I asked representative ******** if the interruption fee would not be waived under the circumstances and was denied. There comes a point when. compassion has to come into life circumstances.

  Customer Answer

  Date: 02/21/2024

  Unfortunately because my mother and brother are both on life support, I don't have access to the bill.  The account is under *****************************, account nbr ********, address *******************************************************************.

  Business Response

  Date: 02/22/2024

  The complainant was contacted and the issue has been resolved. 

  Customer Answer

  Date: 02/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.