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ComplaintsforGalileo Health
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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The client was evaluated and approved the receiving prior authorization. Galileo policy states 36 hours a weeks of home/skilled care my be provided. Galileo Failed to reimburse agency after agreeing with the client that they were free to choose whomever they wish for home/skilled care. After providing all for the information requested along with licensure. After jumping through hoops dotting all I's crossing all T's. Six weeks later they reneged on the agreement to pay leaving Agency with **** and the family possibly getting sued. Galileo has very poor management and seem to pass your situation back and forth without resolutions. Extremely not pleased with this outcome.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.