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ComplaintsforSun Solutions of the Upstate, LLC
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Sun Solutions installed tint to my storm door. Scott S**** was the installer and left a lot of air bubbles in the tint. I called him numerous times and he finally came back approximately a month ago and replaced the tint. This time there's no bubbles but he cut the film too short on one side about 8 inches long and 1/8 inch wide. It looks really bad. Scott refuses to replace the tint without me paying more money. I'm not paying anymore. Their his mistakes, not mine. All I want is for the tint to be replaced properly and in a timely manner. Thank you ****** ******Business response
01/14/2022
Mrs ****** was taking care of Yesterday. We went back and re did her front door. She would not look at it when we finished. Her husband said it was fine and we left. Compaint resolved!Customer response
01/14/2022
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
I didn't look at the door immediately because I had surgery Monday and wasn't able to right then
Regards,
****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.