ComplaintsforPorch Outfitters of South Carolina, Inc.
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Complaint Details
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Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have a lot of issues with our project and they have ghosted us and won't respond to any of the issues. We spend in excess of $55K on our project. Most of the pavers are defective, our gas firepit does not work, scuff marks on the frame of our porch, and kitchen stone that needs to be fixed.Business response
10/27/2023
Not that this is an excuse, but our customer service rep that was handling their account is no longer employed here (after an abrupt departure). This customer got caught in the middle of the transition and management was not made aware of thier concerns as fast as we normally would. Our company has multiple layers to avoid situations like this. 1st: The contract representitive / project designer is always available and we encourage commincation with them especially if there are concerns (that never happened). 2nd: Clients get the mobile phone number of one of the business owners and are encouraged to call or text for anything (many calls and texts were previously exchanged with this client and the owner, but none concerning the most recent concerns.) 3rd: Our storefront location is approximatly 1 mile away from their home and is staffed 6 days a week, clients are always welcome and encouraged to stop by our showroom anytime for any reason.
Their project is not complete yet and when it is, it will be exquisite just like the other thousands of projects in their neighborrhood.
For the past few days, our calls and VM messages have not been answered or called back. They have only responded with emails and agreed to meet next week. There is no doubt that whatever issues they have will be resolved.
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Contact Information
174 Browns Cove Rd
Ridgeland, SC 29936-8158
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.