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ComplaintsforWest Marine Products
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 8/11/22 purchased (in person) a ******* Sport Compass ($49.99 + ** sales tax) on my **** at the West Marine store in *******, **, which is 105+ miles from *******. The compass could not be compensated to work in my car. Contacted ** customer service via their "live chat" on the internet to see if I could return the compass via mail for a refund since I could not drive another 105+ miles to the *********** store. The ** rep said "yes," and said to return it to West Marine RETURNS at 860 Marine **** ********** **** I did so, on 8/28/22 via **** The original sales receipt was included in the package with the compass, along with a note requesting a full refund. Confirmation from *** confirms that the compass was delivered to ** RETURNS on 8/31/22. Have had two live chat conversations with ** ***************** which indicate that they cannot access the sale, because it was not an internet sale. Have not received a credit on my **** yet. I have copies of the live chat conversations, a copy of the original receipt, and the *** receipt and delivery confirmation of delivery by *** to West Marine Returns in ********** **** If I need to MAIL the copies to BBB I can do so, as I have copies of everything, but am not good on the computer and don't know how to email these copies, so could provide copies of everything I have to back up what I am claiming, but if needed by me to mail them to you, I can do that. I hope you can help get a refund for me. Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.