Business ProfileforFamily Trust Federal Credit Union

have been a member of Family Trust since 1994. All I can say is that there has been many many changes, most are not for the good of your customers. Many years ago, FT took pride and encourage employees to deliver excellent customer service.Employees cared and it showed in the past!There continue to be glitches with online banking, systems down, employees without proper knowledge or giving misleading information, employees failing to seek assistance from management whenever they are unsure of how to properly resolve an issue, nonchalant employees I sent several emails from 2023 until present regarding glitches with online banking, there has been several times when I have attempted to make an online transfer, only to receive messages stating FT is experiencing issues try back later. By the time you are able to sign on and make the transfer you are hit with nsf fees. Then there has been several times when online banking is not working properly and you finally get to make the transfer from one FT acct to another FT, and funds are NOT reflected in the balance immediately, this is overwhelming!Again, I have been hit with so many nsf fees last year or so, due to glitches, some I do take full responsibility for. I have received refunds for some of those fees, but I have also been charged about $800.00 in nsf fees amongst all of my accts.In the past on numerous occasions, I have experienced delays with mobile deposits as well..... currently dealing with this issue once again. I made 2 mobile deposits three days ago, funds still have not posted to my account, and yes I have once again received nsf fees. Just since Monday, I have spent numerous hours on the phone, chatting, and visiting a branch. I visited the FM branch on yesterday and was promised that *********** would post within 2 to 3 hours and several nsf fees would be reversed. regarding numerous horrible moments I have received while dealing with FT. After all this funds still not showing up in accts.