ComplaintsforFamily Trust Federal Credit Union
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Complaint Details
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Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 5, 2024 I went into my bank Family Trust seeking a car loan. The car loan was denied, so I attempted to go to the teller and request to pay off a loan early I had where I put up $300 dollars against my own money to establish credit. The teller told me I could not pay off my loan early, I asked her to explain why not and she said she'd do it. Now I look into my account and they only gave me back $200 of the $300 I posted and says the rest was interest that they cannot return with no further explanation.Business response
08/22/2024
Thank you for your notification. In accordance with Federal privacy regulations, we can neither confirm nor deny that the person noted is a member of Family Trust Federal Credit Union. If the person in question is a member of our Credit Union, we will respond directly as required by applicable laws.
Sincerely,
Family Trust Federal Credit UnionInitial Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
have been a member of Family Trust since 1994. All I can say is that there has been many many changes, most are not for the good of your customers. Many years ago, FT took pride and encourage employees to deliver excellent customer service.Employees cared and it showed in the past!There continue to be glitches with online banking, systems down, employees without proper knowledge or giving misleading information, employees failing to seek assistance from management whenever they are unsure of how to properly resolve an issue, nonchalant employees I sent several emails from 2023 until present regarding glitches with online banking, there has been several times when I have attempted to make an online transfer, only to receive messages stating FT is experiencing issues try back later. By the time you are able to sign on and make the transfer you are hit with nsf fees. Then there has been several times when online banking is not working properly and you finally get to make the transfer from one FT acct to another FT, and funds are NOT reflected in the balance immediately, this is overwhelming!Again, I have been hit with so many nsf fees last year or so, due to glitches, some I do take full responsibility for. I have received refunds for some of those fees, but I have also been charged about $800.00 in nsf fees amongst all of my accts.In the past on numerous occasions, I have experienced delays with mobile deposits as well..... currently dealing with this issue once again. I made 2 mobile deposits three days ago, funds still have not posted to my account, and yes I have once again received nsf fees. Just since Monday, I have spent numerous hours on the phone, chatting, and visiting a branch. I visited the FM branch on yesterday and was promised that *********** would post within 2 to 3 hours and several nsf fees would be reversed. regarding numerous horrible moments I have received while dealing with FT. After all this funds still not showing up in accts.Initial Complaint
02/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
15 U.S.C **** section 602 A. States I have a right to privacy.15 U.S.C **** section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt.Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 1, 2022 I noticed a fraudulent transaction on my account. Upon notifying the bank of the transaction. I was told there was nothing I could do but wait until the transactions clears so that I could dispute the transaction. So once the transaction cleared I disputed the transaction with the bank and low and behold, they told me to contact the merchant for a refund. I deposited my check into a bank that I assumed would be safe and someone hacks my account and steals my money leaving me with **** and the bank has done absolutely nothing to resolve the matter.Business response
04/12/2022
Thank you for allowing Family Trust Federal Credit Union an opportunity to respond to our members concerns shared with the Better Business Bureau. To protect the privacy of our members, we will respond to them directly.
Sincerely,
Family Trust Federal Credit Union
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.