ComplaintsforLa-Z-Boy Home Furnishings and Decor

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a rocker/recliner in May of 2018. Purchased an extra warranty and purchased "special cleaner/conditioner". The material on the right arm rest developed a tear at the seam. Neither ******** nor the extra ServeCo warranty will help fully or partially with a repair. They want an additional $500 to make a repair. It is VERY difficult to contact a "live" corporate ************* person to discuss the issue. In addition to the product being of poor quality it appears the customer service is also poor.

  Business response

  08/30/2024

  Dear *******,

  Thank you for taking the time to share your experience with us. Im truly sorry to hear about the difficulties youve encountered with both your ******** product and the additional protection plan. I understand how frustrating it must be to face unexpected repair costs and challenges in reaching customer support.

  
  To clarify, as a privately owned ******** dealer, our role is to honor the manufacturers warranty, which covers the cover of ******** products for one year from the date of purchase. Since your purchase was made in May 2018, this warranty period has unfortunately expired, which means we are unable to provide coverage for the tear in your armrest.

  
  The extra warranty you purchased through ************************** is designed to cover accidental damage, such as rips, tears, and stains caused by unforeseen incidents. However, it does not cover issues that arise from normal wear and tear or from the passage of time. This is why the protection plan may not be able to fully assist with the repair.

  
  I understand that an additional cost of $500 for repairs is quite burdensome, and its frustrating when customer service feels difficult to access. I recommend continuing to reach out to ************************** or ******** Corporate directly for any potential resolution or further explanation. They may have additional resources or options for addressing your situation.

  
  We genuinely appreciate your feedback and understand how this experience has impacted your perception of our service. We strive to improve and your comments will help us in that process.

  
  If you have any other questions or need further assistance, please dont hesitate to contact us directly. Were here to help in any way we can.

  
  Best regards,

  ***************************

  Customer Service Manager

  Customer response

  08/30/2024

   
  I am rejecting this response because: While I understand that the ******** business in ********* is locally owned and operated, I expected more from them in the resolution process. When I made the purchase they relied very heavily on the ******** name and brand, not just that they were a small local business. In addition the cleaner/conditioner was presented as a significant aid in preventing defects in the "leather". The extra warranty was presented as an aid in dealing with any future claims. I am not saying the sales person was actually deceitful but the implication was very strong that the cleaner/conditioner & warranty were great tools to have should a problem arise. Neither of these two additional purchases were of any value. In days past they would be called "snake oil"! Had I not made the additional purchases I would be much less disappointed with ********s response. 

  Bottom line is that the recliner ******** sold is not near the value they imagine. I purchased my first recliner in 1974. Over the years I've purchased 3 or 4 additional recliners, about every 10 years or so. None of them as famous a brand as ********. My recent recliner purchase was the most expensive, by far, and the least durable. Even raising two boys, now living on their own, could not create the problems with the other recliners that I have with the expensive ******** recliner. Your sales people and the show room itself promote the value of owning a ********, which I understand and expect. All I was asking is for you to stand behind your product and not hide behind a warranty. I was a customer service manager for several years and understand part of your response. Not standing behind our product was never an option, regardless of what the company warranty might imply. 

  Thank you for listening.

  
  

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a couch and loveseat in June 2024. The set was delivered + the team immediately reclined the love seat. Everything looked good. When they left we sat the loveseat upright and it was busted in the back, the leather wasn't attached and the insides were showing. We called and asked for a replacement the next day - they advised they could only repair + it would be a couple of months. We have been waiting for almost a year to have the couch replaced meanwhile we've continued to make timely payments. When we call to get an update, we are transferred to multiple people. Never able to speak to a service technician. All we want is the loveseat to be repaired so we can get what we originally paid for.

  Business response

  05/31/2024

  To whom it may concern,

  Thank you for reaching out regarding your service concern. This service has been delayed due to a leather delay from the manufacturer. Lay-Z-******** has indicated that they expect to receive the material needed to manufacturer the replacement part some time in late June. Once they receive the material needed to complete the production of the replacement part, this will go into production and be shipped directly to the customer for our technician to complete the service. 

  I understand the frustration this has caused and realize this is not ideal but it is our intent and responsibility to ensure that this furniture meets ********** quality standard. This is achieved using only parts made directly through the ********** production facilities. 

  Please contact our service department at ************ once the part has been delivered so we can dispatch a service technician to complete the service. 

  Thank you,

  ************************;| Customer Service Manager
  ********************** d.b.a.La-Z-Boy Home Furnishings and Dcor
  729 Paragon Way | *********, SC  29730 

   

  Customer response

  05/31/2024

   
  I am rejecting this response because this is the exact same response we have gotten since August of last year.  Once the couch is repaired and we have what we've paid for the complaint can be removed but we're now over a year without a functioning loveseat. 
  
  

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a recliner couch from Lazy Boy it was delivered January 18, 2024.I had it for a for a few days And noticed the lift on one side was crooked, not closing all the way and making a grinding noise. Also the one arm has a dent and the fabric has wrinkles in that area. I called ******** care. It took 5 weeks for service to show up. The young man was having problems fixing called his supervisor. It seemed to be fixed. He noted the arm problem was my fault because I pull myself off the couch.Its a flat out lie I do not use my hands get off the couch.Now the left is loose, crooked and making a weird sound.I called customer care again and was told it would cost $195 for him to come back and $25 for parts. This is not the Life time Warranty they brag about!I am so very disappointed in Lazy boy on many levels.I havent had the couch for three months and they want me to pay to repair a broken couch. I am honestly beginning to think I was sent a use couch.

  Business response

  03/08/2024

  Good afternoon,

  Thank you for making me aware of this situation. You should receive a call shortly from our service department. Looking into your concerns, you should not be charged for any service regarding warranty items. I'm not clear on what transpired, but ******* was mistaken when you spoke with her earlier today. We'll be happy to continue to address any warranty concerns you may have.

  Thank you,

  ************************;| Customer Service Manager
  ********************** d.b.a. ******** Home Furnishings and Dcor

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I purchased two expensive recliners from ******** back in February of 2023. I was still recovering from having almost dying from covid so we went all out and bought me the biggest most expensive recliner they had; I also have a bad back so I needed something good. Some time in July one side of my chair gave out so I contacted La-z-boy. It was around a month before their repair guy came out. I waited over 21/2 months for parts and a couple more weeks for the guy to come back out. He said at that time it was unrepairable. Now over a week more has passed so I called the warranty department back and they informed me that they are ordering more parts which will take another six weeks or so. I asked for a full refund or the chair to be replaced,but they refused, I just keep getting the runaround. I paid $209.98 extra for a 10 year warranty, what a joke. I always thought that ******** was supposed to be the Best but boy I was wrong; wished I would have checked out all the complaints. I have run my on business for 37 years and would be broke if I treated my customers this way.

  Business response

  11/02/2023

  Dear BBB,
  I am writing in response to ****************' complaint regarding their ******** recliners. We deeply regret the inconvenience and dissatisfaction **************** has experienced and would like to address their concerns.
  Our records show that **************** purchased two ******** recliners in February 2023, during a period of recovery from a severe health issue, which necessitated the need for high-quality, supportive seating due to a bad back.
  We acknowledge the extended timeline in the repair process, causing significant frustration. The initial repair technician visit exceeded expectations, and a subsequent wait of over 2 1/2 months for parts culminated in a diagnosis of irreparable damage. We appreciate ****************' patience during this period.
  We have expedited the replacement parts process and are minimizing further delays while keeping **************** informed at every stage. In response to ****************' request for a full refund or a replacement chair, we will adhere to our Terms and Conditions and ***************** Agreement. If quality issues persist after necessary repairs, we may explore a return authorization through the manufacturer.
  Regarding the $209.98 additional payment for a 10-year warranty, it is a protection plan against accidental damage, distinct from a manufacturer's warranty. Refer to the warranty paperwork for specific details.
  ********'s reputation is founded on quality products and outstanding customer service. We are committed to resolving this matter to ****************' satisfaction and upholding the service standards he deserves.
  We sincerely apologize for any inconvenience **************** has faced and value the opportunity to make this right. If you have further questions or require additional information, please contact us directly.
  Sincerely,
  *************************** | **************** Manager ********************** d.b.a. ******** Home Furnishings and Dcor729 *********** | *********, ** ***** ************ x ***** | ********************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  ******** has been unable to fulfill their contractual responsibility to deliver a pre-paid purchase item and is unwilling to issue a refund.My wife and I placed an order on June 11, 2023 for a sofa, loveseat, area rug and mat. We were given an estimated delivery expectation of eight to twelve weeks. The sofa and the loveseat were received in a timely fashion but we were required to pay the total order amount to have them delivered. We were given a revised delivery date of October 31st for the area rug and the mat. This was a disappointment but my wife and I decided to be patient and wait.Tomorrow, Wednesday, October 11th marks eighteen weeks. I asked my ******** salesman to follow up and we were told the anticipated delivery would now be November 30th. That would be one week shy of six months, and there was no mention of a guaranteed delivery by then.******** is unwilling to issue a refund, claiming that the area rug was a special order. They have offered an equal-value substitute but my wife and I were both attracted to that particular area rug. They havent even suggested an estimated delivery for a substitute. This would be an unacceptable solution.

  Business response

  10/25/2023

  Good afternoon,

  Thank you for sending this complaint along to me. This customer's item is currently in our warehouse awaiting to be scheduled for delivery. Please see the attached, signed purchase agreement. Per the Terms and Conditions of this agreement, "Special Order" items are not subject to Cancellation, Refund, or Exchange. 

  Then customer is welcome to contact our delivery department to schedule their delivery of the rug pad that is on their order. 

  Thank you,

  ***************************

  Customer response

  10/27/2023

   
  I am rejecting this response because: *************************** of ******** lied to the Better Business Bureau.  The principle item remains back-ordered, with no suggested date for delivery given,
  

  Business response

  11/02/2023

  Good afternoon,

  I have to apologize for my confusion. When looking into the order with us, I saw that the Rug Pad was in a location in our warehouse and available to ship. I was unaware that the rug itself had not been delivered. I understand that an offer was made for the customer to reselect a different rug and the this reselection has not been made. Per our Terms and Conditions, delays can detain an order for up to 12 months and does not void the agreed upon Terms and Conditions of the sale. The customer will be notified as soon as the original rug ordered is available for delivery.

  Thank you,

  ************************;| Customer Service Manager
  ********************** d.b.a. ******** Home Furnishings and Dcor
  729 *********** | *********,**  29730 
  

  Customer response

  12/01/2023

   I am rejecting this response because:
  

  re: Claim ******** Continuation I waited to update my original claim until after meeting with ***********************, ******** Sales Representative, and his Design Consultant Nikya this past Saturday. After reviewing their THREE rug options and finding them to be unsuitable for our home decor, they offered to loan my wife and I a rug to use while we waited for the one we had on order. My wife and I were agreeable to this idea. We also met with *****************************, ********* ******** Store Manager, on Tuesday and he was agreeable to the idea of a loaner and helped us locate one in his store. Truly, he has been the one person at this company who considers the customers' perspective. Unfortunately, the three of them were thrown under the bus this morning when ***************************, Northlake ******** Assistant Store Manager, resinded that offer. The original estimated delivery date for this rtug was August ****. That was amended to September 30, then October 31, then November 30, and now they are suggesting the end of December. My wife and I have been conditioned by ******** to automatically disbelieve anything they have to say. Please urge them to issue a refund. We had hoped to have a rug on our bare floor by Labor Day, then Halloween, then Thanksgiving, and who knows how much longer. Their words are not to be trusted.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a sectional from the La-z-boy store in *********,**. After waiting one year for the item delivery was made in January of 2023. On day 2 of owning of the sectional we noticed the material on the seats of the couch were gathering and some of the seams were not lined up properly. Also lack of stuffing was noticed on the backs of the sectional. We went to the store on the second day of ownership and spoke to our interior designer and salesperson who assured us they would make it right. The salesperson **** and the interior designer ***** both came to our home and viewed the sectional and the problems and said that it was not up to their standards and poor workmanship and they were ****% that their store manager would replace the couch. After several calls attempting to talk to *** the store manager at the ********* store in *********, ** and several calls to ***** the service manager a repair was scheduled. **** *************** came to our home and viewed the couch and said there were problems with it. He ordered 3 new seat bottoms, more stuffing and more cushion material. He did return and replaced the defective items. To no avail the material was still gathering on the new replacement seats and and then one of the recliner seats in the sectional broke so another service call had to be made. This was fixed but the poor workmanship on the material and seats still exist. I was told by ***** the service manager that the seam that did not line up and was poorly made was a floating seam and he sent me instructions for me to repair it myself. I informed him that after paying $8,000 for the couch that it should be under warranty and that I have no experience in this type of repair. HE finally agreed to have one of his employees to call and get the repair scheduled. NO ONE ever called to schedule the repair. I have called the service center, email ***** the service manager and cannot get anyone to answer. Upon checking with two other nationwide furniture companies and showing them pictures of our sectional and the "floating seam' they stated there is no such thing and that the sofa was definitely not up to standards. We have tried calling the store where the item was purchased, called corporate, called service but no one either answered or we get put off. The store manager will not take calls, *********** manager will not take calls. We need help with this poorly made sectional. We spent our hard earned money on this item and it looks like its 10 years old. Poor customer service, poor communication. We are at the end of our rope on what to do. WE NEED HELP PLEASE.

  Business response

  08/21/2023

  Dear BBB,
  
  We are sorry for any frustrations that this customer has encountered throughout their service experience.
  
  The customers store of purchase, La-Z-Boy Furniture Galleries of *********, **, is independently owned and operated and has a separate service department. La-Z-Boy Incorporated does not have access to the service departments customer records. We have contacted the service department and requested that they contact the customer to assist with their concerns.
  
  We kindly ask that this complaint be closed as the customer will need to continue to work through their store and service department.
  
  Kindest regards,
  La-Z-Boy Incorporated,

   

  *********************************
  E-Commerce Coordinator
  CM #******

  Customer response

  08/21/2023

   
  Complaint: 20500161
  
  I am rejecting this response because: we have congaed or tried to contact the local service department and have not gotten the results that we paid for. Phone messages and emails have not been responded to. I was told on one occasional by ***** the service manager that he provided me with instructions to fix my new Sectional myself. I told him I did not pay $8,000 for a new couch with a warranty for him to provide me instructions to fix it myself. He then promised me in the same conversation to have a tech call me and schedule as arrive visit this one time only since the money was coming out of his budget. No one ever called and additional emails to him went unanswered. 
  
  Sincerely,
  
  *************************

  Business response

  08/21/2023

  Dear BBB,
  
  Thank you for alerting us to this customers reply.
  
  We have forwarded the customers additional communication over to their store of purchase for review and asked that the customer is contacted with an update on their claim.
  
  Kindest regards,
  La-Z-Boy Incorporated,
  ******* R
  E-Commerce Coordinator
  CM 806301 

  Customer response

  08/21/2023

   
  Complaint: 20500161
  
  I am rejecting this response because: we have contacted the store and even had the sales lady and interior designer come and view the couch at our home. We have called the store numerous times in hopes of speaking to the store manager and always get send to his voice mail and no return calls are ever received. Seems like corporate who we finally got a hold of blames the store and the store blames  corporate. We cant get messages or phone calls answered. We want action. Not promises or ignored calls. 
  
  Sincerely,
  
  *************************

  Business response

  08/23/2023

  To whom it may concern,
  
  We have provided all service options available per the manufacturers recommendations. The customers concerns are not manufacturers defects nor are they defects in materials but, are considered being from use of the furniture.As with many upholstered furniture, in home maintenance may be required to maintain the original look of the furniture. This particular sectional is equipped with moving parts and will require the owner to provide it with some simple things to do to maintain the alignment of all the components as shown in the attachment provided in this response. These instructions were provided by the manufacturers ********* Furniture) Product Support Team.
  I did agree to send a technician to make these adjustments as shown in the attached instructions and I did send this to one of my team members who is no longer with the company and thought this issue was resolved.I am still happy to have a tech go out to make these adjustments so that ***************** can see how he can maintain his furniture going forward. ****************** stated that he has called the service center but I am unable to locate any calls into our system over the past 90 days from the phone number in his customer profile. He and I have communicated via email and he has my number and is welcome to call me directly.
  
  Thank you,

  ************************;| Customer Service Manager

  Customer response

  08/24/2023

   
  I am rejecting this response because: I am not sure what ***** is meaning by manufactures Defects and home maintenance. Its only my wife and I and no pets so what kind of maintenance is needed on a brand new Sectional? We complained on day two of ownership about the material gathering and being a mess. We were assured by our sales lady and the interior designer that it would be fixed and taken care of. We tried several times to talk to the store manager but only ever got his voicemail with no calls back. When I did finally talk to ***** about some of the problems and the uneven seam he sent me instructions to fix them myself. I am not a upholster by no means and after paying over $ ***** for a couch I should not have to fix the problems since its under warranty. ***** finally did agree to send someone one to fix the seam and said one of his scheduling techs would give me a call. NO ONE ever called. I called ******************* twice and left messages and also emailed him asking why no one called to schedule a service appointment. Never heard from him. What kind of maintenance is expected on the furniture and what does that mean. Many times in calling the ******* care number(Service) I have been on hold for more than 2 hours with no one ever answering. This has happened several times. We complained on day 2 of ownership about the material gathering and they agreed to send a tech out to see what could be done. **** the tech did everything in his powers to make it better but nothing has fixed the material gathering and the poor workmanship of the sectional. The chair that I sit in has dips where my legs are and its humped up in the middle. My wife called corporate and they said the store has to handle the complaint and when I have talked to the sales woman and personnel in the store(Not the Store Manager) they say its a corporate problem.
  
  

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sales Ticket: 161-97622 (5/2020)Service Ticket: 938-402085 ***************** - Pur. ***** Leather Recliner w/ 10 yr Leather Protection Plan from: ******** Gallery ***************************************************************************** -12/2022 - After only 2 1/2 years finish on leather cushion came off. Only given choice to order new seat cushion.-1/2023 - After new cushion installed but while LaZBoy tech. still present, I noticed many scratches on new cushion. He filed complaint for me & submitted pics.-1/2023 -LaZBoy ordered 2nd new cushion.2/2023 - Told by LaZBoy cushion no longer available. Refunded $400+ cost but not $195 install fee. I was told LaZBoy would send tech. to dye leather.3/2023 - Notified dye no longer available.3/2023 - Told by LaZBoy Corp. and *************** manager, ***********************, they will not replace 3 yr old chair.In closing, since LaZBoy can not fix/replace new damaged seat cushion, I feel LaZBoy should replace my whole chair.

  Business response

  05/30/2023

  Good afternoon,

  Per the ******** Manufacturer's warranty, the cover material is warrantied for one year. The customer mentions the 10 year leather protection plan that was purchased at the time of sale and this warranty is a product of ServeCo, a 3rd party warranty company that we use when selling our furniture. These warranties are great protection for accidental damage and any damage should be reported to them as soon as they occur. Based on the photos provided by the customer, the damage to the leather is accumulative and would not be covered by the ServeCo protection plan. As the customer stated in their complain, they did purchase a replacement leather cover for the seat area (picture attached) that did arrive with a few small scratches on it and this was refused by the customer. A refund was issued for the damaged product after we learned that the manufacturer no longer has access to the leather needed to produce replacement parts. 

  As you can clearly see the damage to the customer's chair is in no way a defect in material or a manufacturing defect. This damage is caused by the customer. It is unfortunate that the material is no linger available from the manufacturer and I can understand the customer's frustration but, as a ******** dealer, we have to adhere to our Terms and Conditions and the ******** manufacturer's warranty. 

  Sincerely,

  ***************************

  Customer Service Manager

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a chaise, 3 recliners, and 2 powered storage consoles on 4/10/21 from the store in *********, **. On the day of delivery in January of 2022, one of the consoles was not on the truck. It took me 4 phone calls, several conversations with different people during those calls, and one very huffy salesperson to finally give me a credit on the missing console (which was no longer available in the fabric purchased). Since then, I have been extremely disappointed with the quality of the furniture. After having a ******** love seat and combo for 20 years, I had no complaints. The furniture was worn out by being well-loved so I decided it was time for a new set. The new set does not compare. The foot lift keep coming loose from it's cheap plastic mooring (how is this a good idea? Plastic??) and last weekend the lift component broke in two. Today I called the service number, and was informed that I would be paying for $195 service charge, labor, and more plastic parts because it has been over a year since the furniture was delivered. Due to the shoddy build/workmanship involved in this furniture, ******** should extend it's warranty. Plastic parts to hold a recliner together are unacceptable and will only continue to break.

  Business response

  05/03/2023

  Thank you for bringing this matter to our attention.
  
  The Customer has been contacted and reminded of the terms and Condition (Regarding Custom orders) which the customer signed at the time purchase.  Based on our sales agreement we cannot provide and extended warranty for this customer.
  
  Per the customer terms and condition the customer will be received 1 year of in-home service at no cost. The customer chair was delivered on 1/20/2022 with that being said the 1 year in home service warranty was out so there will be a labor cost to have a technician go out to service the customer. 
  If you are outside the one year of delivery and pickup, our standard local service is $195. These are local services that can typically be completed in your home within an hour or less. If parts are needed and fall under the limited life time warranty (Springs, Mechanism and Frame), there will be a $25 shipping and handling fee. Upholstery and cushion parts do not fall under this limited lifetime warranty. A total of $195 will need to be collected prior to a technician coming out to service your unit. If your home is more than ******************************************** if its a service that requires more time and skill than a standard service, we will give you a quote.
  
  Please see Terms and condition's below
  
  One-year free in-home inspection, when a customer pays for our ***************************** and is delivered
  within 50 miles of purchasing store (Mileage fees will apply outside of the 50-mile provision).
  One-year free labor on any type of warranty work. Void if product has been subject to misuse or abuse.
  After one-year, in-home service fees, labor fees, and shipping / handling for warranty parts will apply.
  Will reattach any button(s) that come(s) off during the lifetime of the product. Product and button(s) must be brought
  to the store of purchase

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a *** reclining sofa delivered in late November 2022. When the legs are in the recline position and I attempt to lower to the sitting position it takes all of my effort and strength to lower them. I input a service request on the ******** (Jan 13, 2023) website and I keep receiving an automated call to schedule my service and I am told "all agents are busy" and go online to request service. This has happened three times since Jan 16, 2023. Cannot get a confirmed repair date. This ******** location has poor customer service.

  Business response

  02/08/2023

  Thank you for bringing this matter to our attention.

  ***************************** has already been taken care of. His service was completed on 2/1/23

  Tech adjusted cams. Customer satisfied. Complete.

  Customer response

  02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. Issue has been corrected.
  
  Thank you. 
  

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ref: LaZboy sales ticket # ***-29522 On 9-13-2021, we ordered a dining table and chairs that as of 11-29-2022 still have not been delivered. After many phone calls to the store manager we still have no confirmed delivery date. The last date given us by the store manager was a ship date of 10-29-2022. The store manager at that time sent a email to the distribution center on which I was copied. To date there has been no response to either myself or the store manager.Other than not receiving our order for 15 months, the main complaint is that there has been NO communication from the company. Apparently there is no communication with the store manager either. Note: another piece of furniture on this contract was delivered on 3-16-2022

  Business response

  12/15/2022

  My name is April ** ******** Service Supervisor for **********************,
  **** dba La-Z-Boy Furniture Galleries. Tipperary Sales is an
  independently owned dealer for ************* and we provide service of
  *****Boy ****'s warranty, and additionally under our service
  warranty/agreement. We operate eight stores in seven markets located in
  **************, **************, and *********** an independently owned
  dealer, there is no common/shared ownership control between our
  dealership and *****Boy, ****
  I have reviewed the details of this case; The customer has been contacted regarding the expected date for when the Items will be ready for delivery. We will contact the customer to schedule the delivery once the items are in house.

  Customer response

  12/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩