Business ProfileforComfort Suites Rock Hill Manchester Meadows Area

I have tried to resolve this refund request from Comfort Suites on my own along with my husband since our hotel stay and when I did not get a response I filed a dispute of services with my credit card three times and Comfort Suites is providing false information to not refund me.Had multiple problems with the hotel.Amenities they advertised online like the heated pool were not working.When I informed the front desk they said heater pump broke and a work order was placed to fix it the following day.When the pool issue was 'repaired' we went to the pool and it was freezing cold. We told the front desk again and the pool was not fixed during our stay and could not use it.Our key card to our door was not working the entire trip.We went to the from desk multiple times each day to get help to enter our room.They had maintenance come to the room and said it was a battery issue. He replaced the batteries but that did not fix the issue.The front desk had to give us new keycards every time.The major issue was that I found another women's ******* in the hotel room along with a hanger. I was furious as it was just my husband and infant traveling no other guests.I repeatedly tried to contact the front desk, security and hotel manager to review cameras to see who entered the room.After multiple calls the manager called me once and did not leave a message to follow up. Original booking was $492.98 they charged ******.I included call logs provided by my phone company of my multiple attempts to reach the manager and the hotel customer service line and they were unable to resolve my issue.I included my banks dispute results which stated the hotel would not provide a refund because "Guest stayed the entire 5 nights without any problems" which was false.There were work orders placed for the pool, keycard entry issue and request for security footage.Additionally, the hotel included other guest information breaching privacy.I am now contacting BBB for support in a full refund for ******.