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Review from Jake M
1 star02/02/2024
Really frustrated and unhappy with my experience dealing with **************. On 1/12/24 I reached out to them about a Dark Horse Mustang they had on their lot that I wanted to purchase and have shipped to me. After some back and forth we agreed on a price. On 1/30/24 we agreed on a price and I sent pictures of my ID and insurance card. I was then informed by them on 1/31/24 that there was a lot of interest in the car and I needed to put a down payment with a credit card to hold the vehicle. I said no problem and gave them my credit card information. I told them I was waiting for funds to transfer to complete the purchase. *************************** just called me today, 2/2/24 and told me his manager sold the car to somebody else who just walked into the dealership.I gave ************** my ID, insurance information, a credit card for a down payment, and told them I was working on getting the funds transferred. They STILL sold the car out from under me to someone else.I would be careful doing business with a shady dealership like this.Review from Richard L
1 star03/08/2023
On Sat., March 4 I found a 2022 Edge SEL (**************************************) at ************** on their on-line site. After several e-mails, texts and phone calls we settled on an out -the-door price - $42,500. At approximately 4pm I contacted the sales person and informed him that I was driving down to test drive the vehicle and we would be there at about 6:15pm. I asked if that would give us time to complete the deal before they closed and he assured me that we would have time to complete the deal. My wife and I drove 135 miles to ****************************** and arrived at 6:07pm and asked to see the vehicle and take a test drive. When we got into the vehicle my wife noticed that the vehicle was dirty and that there was food in the cup holder. I asked the sales person why the vehicle had not been cleaned when he knew I was coming to buy it, he stated "it's been a busy day. While on the test drive the display system would not work and it indicated there was a charging or battery issue. I also noticed a few chips in the paint. Pointed this out to Sales Person, ***************************** and Sales Manager, *************************, I was told that the vehicle electrical and the paint issues would be repaired on Monday and that we could complete the sale on Tuesday. **** also asked me to save the receipt for our dinner, because dinner was on him due to the wait and the issues with the vehicle.On Mon., March 6 I texted ****** to make sure the vehicle would be fixed and ready for us on Tuesday morning. He texted back that due to the issues with the vehicle, **** will knock off another $400 for the chip paint if we agreed to having it touched-up instead of removing the hood and having it professionally re-painted. We arrived on Tues. AM and after the test drive, we go over the numbers agreed to. The out-the-door price should have been $42,100 as per our agreement on Mon. Instead he showed me a sales paper with a higher price of over $45K for a 2022 **** Edge with ***** miles.Review from Jenn G
1 star05/27/2022
Let me start off by saying this review is not towards the salesperson I worked with over the past two weeks. ******, is an amazing salesperson and was nothing but wonderful! However, the managers, the general manager, and the dealership as a whole are deceptive and I warn anyone looking to buy here to do your homework first on pricing. Two weeks ago, I came from NC to look at a new 22' ******************* The price at the time was way over the **** by almost $10K even though the internet price was listed only $2K over the ****. I touched based with ****** a week later and she said they would honor the internet price. Perfect! I was all set to buy the vehicle a few days later when ****** emailed me to let me know the price had dropped and was now $2K under the ****. I looked and sure enough that was the case. But twenty minutes later, the price was back up to the original internet price of $2K over and then again back to below ****. I called ****** to ask what was going on as I was heading to the dealership to buy this vehicle. She spoke with ******, the manager, who confirmed the price was for below the ****. Well low and behold, classic bait and switch! I test drove the vehicle again and ****** went to go get the new numbers to go over. ********************************************************************************************************** at the higher price and not what is listed on their website. The general manager told the managers they could not give me this lower price and that was it. A waste of an hour drive, trust in this dealership, and deceptive advertising! The funny thing is the dealership still has the lower price listed on their website and Cars.com 7 hours after I was there. Shady business practices! Be cautious if you plan on buying from here!
Clinton Family Ford of Rock Hill, Inc. Response
05/30/2022
Dear Jenn,Thank you for your review of ********* ***** I am sorry that you did not have a positive experience with our dealership. Our goal is to always provide excellent customer service and we are disappointed to hear that we failed to meet your expectations.First, we would like to reiterate our apology that we offered you while you were in the store. This was purely a technical issue with our inventory management system.Unfortunately, due to inventory shortages we have had to go out and actually purchase new vehicle inventory from smaller **** dealerships. We, as a dealership, have to pay a premium for these vehicles to have them in our inventory to sell to the general public.Our true cost for the Expedition you were interested in purchasing is $83,215. That is $5,550 over MSRP. I am certain you can see with the price fluctuations for the vehicle moving so rapidly during that 20 minute window you mention you can understand that there was an issue with the software that we use to price our vehicles.We strive to be competitive in our marketplace but sometimes technical issues do happen and that was the case in this situation. There is a lag time between when we update or correct a price from our centralized inventory management software. It takes approximately 24 hours to be reflected on third party websites (Cars.com) as well as our own.I want to assure you that we never intend to deceive our customers in any way. The price discrepancy you mentioned was a technical error and has since been corrected.I apologize if our pricing caused any confusion or frustration during your visit. We value your business and hope that you will give us another chance to earn your trust.Thank you,************************* General Manager **************
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