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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Detailed on the company's website are available rental homes to apply for. We found a home, set up a tour and after seeing the home we placed our applications online and paid the full fees totalling $90. A few days after submitting the applications, we receive a message stating the home isn't actually available to rent. We were then asked if there is a different property we would like to move the application to. There was one more that would work, so we asked for that one instead. We then receive a message that this property is pending and isn't available either. No other properties would work for us and the applications were never processed. I asked for a refund of the fees since the service we paid for basically wasn't fulfilled. They state they don't refund application fees. They blatantly stole money from us under a false pretense of a home being available. I have reached out and asked for a refund two times. This is extremely poor professionalism and underhanded maneuvers. They never processed anything.. just took the money and basically stated ..whoops not available but we're going to keep your money anyway.Business response
04/17/2024
I apologize for any miscommunication that you may have received. We will gladly refund your application fee. Please provide us with your contact information so we can process your refund in a timely manner. Please feel free to reach out to me if you have any questions.
Sincerely,
**** Rinehart
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.