Business ProfileforAlaglas Pools

I purchased a fiberglass pool from Alaglas of Charleston on July 7th,2022. The pool was installed in September of 2022. The amount we paid for the majestic pool and installation $60,000 dollars through Alaglas pool of Charleston. The Manufacture, Alaglas pools of ST Mathews is where the pool was built and purchased from. In their brochure they advertised the thickest pool in the industry at 300ML thickness and a guaranteed warranty for 30 plus years. This is why we chose this manufacture. After the pool was installed, it hasn't made a full year and both ends have collapsed/bowed about 2" downward. Also, the concrete has dropped on the ends. It took the installer 11 months. Both Ken B****** and Joe L**** said there is an issue with this pool. The following week Joe Return with samples that was cut out during the installation of where the light goes. He said the pool was too thin and that there was a structure issue with the shell. Joe had met with the manufacture as well as sending emails trying to get them to replace the pool. The advertise thickness was 300ML and the sample measure 136 to 140ML nowhere near what it should be. The manufacture came out shortly after to inspect the pool, He noticed the ends had dropped. He recommended cutting out both ends and jack it up and back filling. I told him it needed to be replaced. I had Joe provide samples as well as a chart of the last 25 pools they put in from the manufacture. there were 4 Majestic pools on that list that showed the thickness of all four pools. One pool ranged from 469 to 555 and the other Majestic 450 to 495ML. the 3rd one ranges from 391 to 490ML the Wrenn pool thickness is 136 to 140ML. these pools was installed right before and after ours. we have made every effort to resolve this issue. With the amount of money, we spent, and putting 100% trust in both businesses we feel like we have been lied to mislead and abandoned. They should be held accountable and replace our pool. See attachments.