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ComplaintsforPrime Concrete Solutions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Although I was not a direct customer of this company, I was affected by their negligence. My neighbor across the street hired them for a project and upon completion they used my yard to clean their equipment. They encroached onto my property, measuring over 17 feet from the street edge, and in the process of cleaning their equipment some of the concrete hardened which killed some of the grass and potentially one of my crepe myrtles. There is also damage to the public sidewalk in which a potential slip hazard has been created. The Mauldin Code of Ordinances has been contacted to assess the sidewalk. This occurred on Wed. Oct. 4th and I have since spoken directly with Mr. R**** on the phone along with communicating through several texts. We have had two scheduled times to meet, one on the 10th and one on the 11th..., he has not shown up for either appointment, nor has he called to state he won’t make it. I’m extremely disappointed and disheartened that a company would behave in such a manner that they would not make it a priority to assess the damage they created. I have phone records if it should reach that point.Customer response
10/15/2023
Hello,
Thank you so much for the rapid response and support. With the help of the BBB the company contacted me and wanted to meet within 45 minutes. They came to the house on Saturday October 14th and removed the concrete and pressure washed the public sidewalk. Mauldin ****** **** *********** was also involved. All parties are now satisfied with the removal of concrete from my property and the removal on the sidewalk .Though unfortunate that BBB had to be involved I'm satisfied and feel the complaint has been addressed.
Please let me know what I need to do to close this case. Again, thank you so much and I know it would still be open had it not been for the BBB. Thank you,** *******
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.