Business ProfileforThe UPS Store #3245

If there was negative stars I can give I would. Our old company had a PO box for a bit over 2 years, I noticed a down turn in service in certain areas. Well, back on 11/5; I dropped off our Wireless phones to be returned for an upgrade credit ; I checked the tracking information and it showed the packaged was picked up on 11/7. After about a week, I noticed no movement and then I called the UPS Store, I was told that given this is a Franchise they could not tell me who signed for it at the Hub in Greenville as it was corporate so all they provided me was the manifest, pick up record showing it was picked up along with how to file a claim with UPS. I also asked to speak to the manager of the store and was told If I did speak to her that the employee was the one who would handle it and give it back to that person which I find hard to believe and so basically I was blocked from talking to the store manager. Given I spent several hours of my day going back and forth via email, I was never able to try to reach out to the manager as I needed to spend my attention on getting the claim started. Then after looking deeper I was able to find out who the GM when I requested to have the GM call me I was then only provided the number to try to call him. However I was told the GM was sent a copy of my email. It really amazed me that I was not provided the information for the GM and only when I stated I would contact the GM, I was provided the phone number to contact them. I called and left a message and never heard back from the GM. Also when I would receive an email back from the store, it always ended with "If I can help with anything else please let them know". Well obvioulsy everything I was asking for they could not assist with as they are a franchise and the Hub is corporate. Not sure if the Corporate office in Atlanta monitors the franchises, but I will let them know what has happened.