ComplaintsforHometown Finance of Spartanburg, Inc
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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hometown Finance keeps calling and texting my cell phone and harassing me after I have already told them that my number does not belong to the individual James who owes them money. I want the phone calls and text messages to stop.Business response
11/27/2023
November 27, 2023
RE: Complaint ID. ********; * ****** ***** *** *** ******* ******* ** *****
Dear Ms. R*****,
We are responding on behalf of Hometown Finance of Spartanburg *** ******** ******* to the above referenced complaint forwarded to us from the Better Business Bureau of Upstate SC on November 22nd, 2023.
In the communication, Ms. ******* ****** claims she is listed as a personal reference (alternate contact) for a customer of the Licensee. Ms. ******** name or telephone contact information cannot be found in our customer database. Additionally, Hometown Finance of Spartanburg has used the *** ******** ******* since April of this year. It appears that our business has been confused with other lenders using the name “Hometown Finance”.
The Company kindly requests that this complaint be removed from the associated BBB profile.
Please advise if there are any further concerns or requirements regarding this complaint.
Thank you for your very kind attention to this matter.
For ******** *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.