Business ProfileforDavis Services Inc

We had a heat pump that they installed and did maintenance on twice a year. We paid $234 on 5-24-23 for the yearly plan for maintenance and scheduled them to come out in the fall of 2023. This visit was supposed to be one of the maintenance appointments, but when they came out they said that there was something wrong with our heat pump and it would need to be replaced. They refused to count that visit as a maintenance visit, since they said that it fell under a service call instead. So they made us pay $41 for the visit that was scheduled as one of our maintenance plan visits. We got quotes from several different places for a new unit and decided to go with a different company. We had paid for a year of maintenance plan with them and since we no longer have that unit we have asked that they please refund us the money. We have called about this several times and each time we were asked to leave a voicemail for a person who works there named Michelle. She called back once to verify the address and to look into our account. We have not heard from here since and have called back several times. I have spoken to other people at the business but they always refer me to Michelle. I know this money doesn’t sound like much to some people, but it is to my family. All we have asked is to be refunded for the paid maintenance plan that we paid for but was never used.