ComplaintsforFamily Auto, LLC

• Initial Complaint

  06/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car from family auto of Spartanburg sc and my car has been in the shop since I have had it. I have now had the car for three months and only a month of driving within that timeframe. They have been giving me the run around about fixing it and have been harassing me about my car payments I have not been able to make Money or provide for my family which is ironic since their name is family auto. I have missed out on a lot of funds and my business has dropped dramatically because of this. They have been known to notoriously get over on customers I gave them the benefit of the doubt and still got played and they still refuse to do anything

  

  Business response

  09/22/2023

  All of our vehicles come with a comprehensive 2 year 36,000 mile warranty.  Unfortunately the Customer sent the vehicle to an out of network repair facility that the warranty company would not reimburse. We have been in contact with buyer and offered to set an appointment for any other problems that may arise with the vehicle.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My husband bought a car through this company. He passed away on April 28th 2022. I went to the dealership to get the car put into my name. The loan was signed over to me on 6/03/2022. However, the registration and tag were never put into my name. They promised to have it switched over in two weeks. I have called several times to ask them when we are putting the car into my name so it is legally mine. They have not responded with a good date and time to meet at the DMV. It has been almost three months and the car is still not registered to me. I do not have a new registration or a new tag. I do not want to continue paying a loan on a car that is not legally in my name. I would like to return the car and get the loan out of my name. I have had many issues with this company as far as communication. They also took my engine cover off of the car when they checked my heat pump and I called to ask them about it and they did not give it back or acknowledge that they removed it. I have attached the loan paperwork to the complaint to prove the date that I started paying the loan and I also have proof that the registration and tag are not in my name if I need to provide that.

  

  Business response

  10/05/2022

  Family Auto does use an outsourced company to do out of state registrations and they were unable to contact the customer regarding meeting at the NC license plate agency to get the registration and tag for Ms. ****** We also had to wait for the paper title to come in the mail from NC DMV before we could even attempt to process the transfer of ownership. The company handling this matter does have to have the customer present in order to complete transfer of ownership because of the circumstances. They will be notified again to reach out to the customer to try to schedule the meeting at the license plate agency. With Ms. ******* help we can most certainly get this resolved as soon as possible. 

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from this business and returned with the next day complaining about how it was running. At first they said a tire was not on good enough. Then I took back the next day still complaining about the same issues. The had me drop it off with some mechanic shop and they said the guy didn’t diagnose it correctly. After that it was supposed to go to a ****** dealership but they never took it there. So now it’s at a third mechanic shop and they don’t know when I will get it back. I had the vehicle for less than 10 days with all these problems. They want me to continue paying for a vehicle at I am unable to drive to and from work. They also promised to set aside a paid but know decided not to. I want to know my options with dealing with this auto dealership

  

  Business response

  10/05/2022

  When Ms. ****** bought her car there was a check engine light on and Family Auto did try to fix that in house before she took delivery of the vehicle. The check engine light did come back on and we did send it to one shop who misdiagnosed the problem so we were going to send to Nissan but they could not look at the car for 2 weeks so we sent it to a different shop that we do business with and they were able to fix the problem for Ms. ******. It did take a few days because they had to order the part but they did get it fixed. Family Auto did defer a payment for Ms. ****** because her account was so new and she was without her vehicle. With purchasing any used vehicle, we never know what will happen with them because we do not know the history of the vehicle maintenance and things do break because they are man-made. We do our best to try to get problems resolved as quickly as possible for our customers but we are at the mercy of the mechanic shops as we do not have our own mechanic shop. 

  Customer response

  12/13/2022

  I purchased a vehicle about 4 months ago from this dealership and have been going back to them with problems. From the first day I purchased this vehicle there were issues with it. I came back to several times complaining about this vehicle. This vehicle has been in the repair shop for about 2 months. I have been making payments on a vehicle I can’t drive and they are not attempting to even try to help solve this issue. I have to keep calling the shop or them to see when and if I will get my car back. Had of 25th of this month I will be without my and still told that I have to continue making no weekly payments. How can solve this issue legally

  exchange

  Customer response

  01/13/2023

  The consumer stated this is resolved.

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