Business ProfileforFirstService Residential

FSR owns/manages the community I live in. They made a mistake and blocked my ability to make online payments for HOA dues. I reached out to the community manager, who assured me in writing that she acknowledges I have no method to make a payment. I have multiple emails from her (KerriAnn Matthews) stating my account would remain in good standing and no late fees would be charged. This went on for over a year and a half. I consistently followed up and received the same promises in writing. About a month after my last communication, I received a letter saying that my account had been reported to a debt collector and I owed over a thousand dollars in late fees. I immediately contacted the community manager who said it was a mistake and that the account was taken out of collections. I was asked to be patient until they resolved the account payment issue (as I still was unable to make a payment online). 6 weeks later I received another letter stating my account was still in collections, and they had added more late fees and threatened to put a lien on my property. I reached out to the community manager again, who did a 180. She said she wouldn’t help me anymore and I needed to deal with the attorney’s office. I have all communications by email saved, in which she promised this would not happen and that my account would remain in good standing, with no late fees. I believe that I am being targeted because of my religion (something the community manager found out about right around the time she said she wouldn’t help me anymore). I have been begging for them to fix my payment account, so I could pay the dues that I owe, but after 2 years the issue has still not been resolved. All I want is a method to pay what is owed and for them to honor what they stated many times in writing, no late fees or interest, because I had no way to make a payment. I am happy to share the emails, that have been reshared with First Service Residential.