ComplaintsforCharleston Auto Liquidators LLC
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Complaint Details
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Initial Complaint
10/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 14 SEP 2022, my wife and I purchased a 2014 Chrysler Town & Country van from Charleston Auto Liquidator's LLC. However, just 12 days later the engine light came on the dash and the transmission went out. We could not drive it anymore, so we got it towed to a auto shop. On 26 SEP 2022, I called and texted ***** who is the owner at the company. I gave him the engine light codes and told him about the transmission going out. He said he doesn't know anything about those codes, that he's never seen them before. He told me I need to have a mechanic diagnose it. So I got it diagnosed and the mechanic at B & C Automotive in Sumter SC tells me that it will need a transmission replacement which cost between ~$4,300 -~$5,200. I believe that this transmission issue was kept hidden from us during our test drive. I believe that somehow they cleared the check engine light, and did not disclose to us of this issue. This transmission issue must be a pre-existing thing because in just 12 days of ownership I should not have to go through such a big loss. This is not fair to us to have to pay for this transmission repair. We were fully aware that it is a used vehicle, and some cosmetic damage and interior wear and tear usage. However, what I also expected was vehicle of the "highest quality". After all, the company claims to have a fully array of "the highest quality vehicles of your choice." Which clear is not only a lie but also false advertising. The company is not willing to help out in anyway. They will not take any responsibility, and cowardly hiding behind the contract. This company does not value its customer, because if they did, then they would try and help out in some way. I would like them to VOID the contract, take the van back and refund me my money.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.