Business ProfileforREV Federal Credit Union

closed on lot loan 4/18/24. The balance according to Rev FCU on 4/10/24 154,999.61. Attorney at closing issued payment of 155,876.73. Balance owed me is $877.12. On 4/19/24, Rev FCU put 230.89 in my savings account - no explanation. when I called regarding the remaining 646.23. no one from accounts services would get on the phone with me, only speaking via a customer rep or email. Via customer rep I was told it was interest due - no numbers/no statement. when I informed the rep that after running the numbers there's no chance it adds up to 646.23. she went back on the phone with loan dept and came back to tell me it's interest from 3/18/24-4/18/24. not possible my March statement was due and posted prior to 3/25/24 meaning interest was paid from 3/18/-3/25 The agent then said my interest a day was over 21 dollars a day, according to Rev's statement is $20.19 a day. at most, I would owe interest on 24 days 20.19 a day = $484.56. which still doesn't make sense, because the interest should be calculated from 4/10-4/18 which is $201.90. 4/24/24, Tammy Jones called me, I requested a breakdown of the final interest charges and the refund that would be issued me. She didn't not want to comply and offered my attorney received a letter, which is true but has nothing to do with the breakdown of interest I am being charged and implied it was my responsibility to correct the attorney at closing, even though they had issued him the letter - baffling. I do not know how they even calculated the 230.89. Then she said her management offered me half my money back which totals $323.12 No one can/is willing to provide an explanation. I have done many closings and have never encountered this w/any bank before. This is not the first time I have incurred problems with this bank. In the past they have raised my monthly payment with no explanation (it's a fixed rate) Thank you in advance for your help with this matter Jennifer W**** 516-315-1750