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            Business ProfileHoover Automotive

            New Car Dealers

            Contact Information

            195 Marymeade Dr

            Summerville, SC 29483-5273

            Get Directions
            Visit Website
            (843) 873-1114

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            195 Marymeade Dr, Summerville, SC 29483-5273
            BBB File Opened:
            2/23/2016
            Years in Business:
            25
            Business Started:
            9/3/1998
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            75
            Business Management
            • Mr. Jeremy Jimenez, CEO
            • Mr. Doug Bow, Service Manager
            Contact Information

            Principal

            • Mr. Jeremy Jimenez, CEO

            Customer Contact

            • Mr. Jeremy Jimenez, CEO
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            For 6 months we have been taking our vehicle to Hoover the Mover complaining of a small leak. Was charged $1009.38 to replace a coolant hose. Truck STILL leaking. We went there 5 times and they continued to send us home with a coolent leak. They told us to drive the truck into their Service Department hot so they could see it leaking - followed their guidance - truck started to run really hot and engine lights were coming on. Sent us back home saying there wasn't a leak that they could find. On the fifth time bringing it in we went from a small leak to a huge leak. They want to charge us an additional $7000 to replace the entire coolant system. We've contacted the Service Manager and General Manager and they will not work with us to resolve this issue. We feel like because of their inability and incompetence we have gone from a small leak to a likely secondary $7000 problem and who knows what unforeseen future problems from excessive heat and unnecessary pressure they have caused to the engine. We are extremely dissatisfied with the Service Department.
            Read More
            Read 13 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Chris W

            02/03/2024

            Took my wife's vehicle in for a safety recall issue made an appointment when we showed up was told the part wasn't in we've been waiting since Christmas well it's February snd no call back no communication at all this is a safety issue I don't understand
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Central South Carolina & Charleston

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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