Business ProfileforSummerville Ford, Inc.

My car was taken to Summerville ford almost 6 months ago and I was not given a loaner vehicle and was told I had to get a rental. I got in contact with ford customer care and explained my situation and was told if I found a ford to rent I will be reimbursed my money back. When I was going to rent I told Avery my representative that there were no fords up for rental in my area an that I didn’t have transportation to get anywhere to find a ford. I asked if I would be reimbursed if I got a different car an I was told to get the cheapest one a they will reimburse it. For months I was being told I was approved an they just needed my paper work from the rental company. Once I sent it I was told to just wait for the money to be sent. A few days ago I believe last Friday 12/8 I was sent an email saying I was denied the reimbursement money after being told I was already approved. I asked multiple times if I was covered an I was told yes multiple times and then on the 8th I was told I was denied which I explained was not fair to say that my vehicle has been with Summerville ford for almost 6 months for a reason that was not caused by my doing. I also expressed my concerns about why my vehicle seemed to have a new issue right before I am supposed to get it back and that is still continuing until this day. They recently gave me a loaner vehicle I have been using but I am still having to pay my car payments for a car I haven’t had for half of a year. There has been no compassion for my situation an how it is effecting me it’s almost as if I’ve been getting the run around. I expressed how uncomfortable I am about getting my car back after all of the extra things they are fixing because of a prior situation with Summerville ford. I do not agree with the end result of being denied the reimbursement I was told for months I was already getting. This situation has given me a lot of stress and problems.