Business ProfileforIndigo Pools, LLC
Additional business information
Consumers have reported that they have paid upfront for services and products; service issues (non-delivery of services, and work not completed), no return call from your business, failed inspections and repair issues.
On December 07, 2022, Indigo Pools, LLC was informed of this concern and invited to discuss the pattern of complaints and determine ways in which the pattern might be alleviated.
As of January 19, 2023, Indigo Pools, LLC continues to have unanswered complaints and remains invited to contact BBB to discuss the concerns of their consumers concerns. BBB reached out to the consumers who have reported they have not heard from the business, nor have they received a refund of their deposits.
While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has stopped responding to BBB. Therefore, as of January 19, 2023, BBB will close all complaints as unpursuable. However, should the business respond, consumers will be notified.
In addition to consumer's filing a complaint with the BBB, it is recommended that consumers contact the following agencies:
Federal Trade Commission (FTC)
reportfraud.ftc.gov
SC Department of Consumer Affairs
803-734-4200
[email protected]
consumer.sc.gov
Your Local Police Department
If you provided Indigo Pools, LLC with a deposit and they have failed to provide any work and ceased all communications, BBB recommends you contact your local police department and file a complaint for breach of trust with fraudulent intent.
BBB recommends that consumers always check the business out first by contacting their local BBB or www.BBB.org before doing business with a new company. It is recommended that you do not pay with a money order, through Western Union or MoneyGram, but use a credit card in case you need to dispute the charges. Always use a secure Internet connection when making a purchase. Reputable websites use technologies such as SSL (Secure Socket Layer) that encrypt data during transmission. Look for the little padlock in the address bar or a URL that starts with "https" instead of "http," as the "s" stands for "secure."
At-a-glance
Related Categories
Business Details
- Location of This Business
- 622 Old Trolley Rd Suite 132, Summerville, SC 29485-5675
- BBB File Opened:
- 8/17/2020
- Years in Business:
- 4
- Business Started:
- 7/23/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 4
- Alternate Business Name
- River Pools Charleston
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:30 PM
- T:
- 9:00 AM - 5:30 PM
- W:
- 9:00 AM - 5:30 PM
- Th:
- 9:00 AM - 5:30 PM
- F:
- 9:00 AM - 5:30 PM
- Sa:
- 10:00 AM - 5:00 PM
- Business Management
- Mrs. Ashley Ingram, Owner
- Mr. Joshua Ingram, Owner
- Contact Information
Principal
- Mrs. Ashley Ingram, Owner
Customer Contact
- Mrs. Ashley Ingram, Owner
- Mr. Joshua Ingram, Owner
Customer Complaints
12 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/13/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lisa M
12/13/2022
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