Business ProfileforNew Heights Property Management

Hello, I am *** ******* (the owner of a residential property). The New Heights Management is the property management company against who I am filing this complaint. New Heights told me they will receive a security deposit on my behalf of $3,300 but never did. Instead they gave the tenant an option to opt out and pay $58 per month. it is kind of like a security deposit insurance. I was never advised in writing or orally that if I cancel my contract with the property management company this $58 "insurance" goes away and I am essentially left without a security deposit and no protection. My tenant had to pay the pro-rata share of his first months rent this January of 2023 and was late for 20 days. If a tenant can't pay 50% of the rent I am sure it is expected to be a recurring issue moving forward considering in February they will need to pay the full amount. Thus I asked New Heights to share my tenants application with me and they refuse to do so saying it is a privacy concern. This is my tenant staying in my house, how come they refuse to share this? if social security number is the concern then they can simply redact before sending me the info. I believe they are hiding how poorly they "vetted" the tenant and simply tried to bring someone in quickly to start charging me the fees. They signed the lease on my behalf that I never had a chance to review. This is a legal binding document and poorly written. It additionally has amendments that make the lease even weaker for the landlord. Before I seek the legal route I kindly ask them to 1. reimburse me for the $3,300 security deposit since they did not collect this and also never advised me that the $58 "insurance" goes away, I will stay unprotected and without a security deposit once I terminate the contract with the property management company. And my second request is to share my tenants application. I am the owner of the property and they have no rights to withheld information about my tenant.