ComplaintsforSpecial Additions, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We hired Special Additions to install a sunrooms. We gave them $4,000.00 upfront. That was in March of 2022 That have poured the concrete slab. It is now November The owner came and wanted another $23,000, but said they would accept $7,000.00 . That was in August. For windows.Time pasted and NOTHING! We called and he said he had to order windows. We asked for a return of our $7,000.00 As of today NOTHING it is November 9th,2022Business response
11/15/2022
Business Response /* (1000, 5, 2022/11/09) */ There is a process to install a sunroom. It takes 30 days for HOA Approval and at least 30 days for permitting. Once we received the approvals we proceeded with the project (pouring concrete). Materials are not ordered until we do a final measure of the job (after concrete) It takes at least 6 months to get in glass windows. Our window manufacturer is located in Florida and were affected by Hurricane Ian. In the last week they were also affected by a recent ransomware incident. With these unforeseen incidents we understand the homeowner's frustration and gladly refunded them their deposit which will be in tomorrow's mail. We are so sorry for the inconvenience that this may have caused homeowner. Unfortunately, this project did not work out for either party involved.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.