ComplaintsforGainey Construction Company LLC
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Complaint Details
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Initial Complaint
06/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently purchased my home in December of 2021. Gainey Construction were the builders for this new construction. During closing I was advised to create a punch list and that any imperfections and defects that were found in the home would be taken care of in a timely manner; this was also stated in my contract. My first initial contact with the construction company was in February of 2022. Repairs seemed to be getting completed slowly so I looped in my Realtor who advised me that she would be reaching out to the Construction Manager. She followed back up with me and stated he would be reaching out to me within a couple days to set up dates for the remaining repairs. When the brick mason arrived at my home he did not introduce himself. He proceeded onto my property and began banging on my house. I made contact with him and asked if he needed me to show him the issues or did he receive the punch list. His response was he built this home. In other words he knew the areas that he did not complete 100%. He stayed on my property for about 30 minutes then he left. He turned his vehicle around on my yard, which I thought was completely disrespectful. I am still trying to establish my yard due to the fact that grass seeds were not placed in the yard after closing per contract. After this incident I reached out to my Realtor yet once again to express my frustration. She stated that she would make a few calls and get back with me. When she called back she stated that the Construction Manager would partner with me every week until all issues were resolved. It is almost July and it seems as if all communication and repairs have stopped and I know my phone number has not been changed. There are still issues that need to be addressed and it seems as if I am the only one concerned about this matter. I have contacted the local radio and television station. I hope that anyone else doesnt have to exprenience this. Stay turn for an update on this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.