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ComplaintsforPalmetto Family and Cosmetic Dentistry
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am trying to get a refund back for $75 that I paid on November 4, 2022 so I could make an appointment to get my teeth cleaned. I was told it was a deposit and it would be credited back on my card after I showed up for the appointment on November 10, 2022. So I called on November 30, 2022 to Palmetto Family and Cosmetic Dentistry to check on my refund and they refuse to credit my card back and said they would hold as a credit balance instead. I owe them no money on my account. I was not made aware that it was nonrefundable. I never signed any documents when I became a patient stating I would have to do so. I’ve been a patient there for 6 plus years. They said they just started this policy 2 years ago.Business response
12/06/2022
The complaint has been handled with the patient. His money has been refundedCustomer response
12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.