Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had flooring installed in 2019. This flooring pulled up and delaminated and cracked in many areas. This flooring was taken out by Carpathian flooring and replaced with a different brand of flooring. I was assured the job was done right this time. However, my floor is split down the middle in two rooms I have broken floor planks in several areas. Two independent flooring companies have come in and said it needs to be ripped out and replaced. I have attempted to contact Carpathian Flooring and cannot reach them, texts have gone without reply.Business response
09/17/2021
Business Response /* (1000, 11, 2021/09/09) */ Good afternoon, In October 2019 we attempted to install LVP flooring in a double wide at address 3852 Loss Brook rd. We had to stop working due to the fact that mobile home two pieces, were not placed together properly. The home owner called the mobile home movers , they came back and attempted to piece the double wide together . After that we installed the floor. When the costumer called about floor gap open, we send a sales rep. from the vendor see the floors because we know we installed the floor properly. He sent us new floor to reinstall. We pulled up old floor which was a few months old when, we realized the two pieces of mobile home still not together properly and correctly. We couldn't leave her floor bare so we installed new floor ,as manufacturers suggested , and where the double wide was piece together we put metal down to hide the gap between the two pieces of trailer. We suggested costumer call the mobile home movers to come back and fix the problem properly. We installed miles of this floor and never have an issue with it. So yes, we tried to fix her floor the first time because we thought maybe was our fault or manufacture fault . Manufacturer replaced the flooring, we payed for labor twice for something that was not our fault from the get go. There's really nothing we can do until the two trailers are properly placed together so there would be no more movement in the subfloors.. With utmost sincerity, ****** * ****** Carpathian Flooring
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.