Business ProfileforGambrell Manufacturing Company Inc.

Within first year of purchasing mattresses, the mattresses began to sink down in the middle. The first mattress purchased was installed by the seller from the local furniture store. I returned to the local furniture store with my concerns, He came out to look and measure the indention and agreed that the mattresses were defective as we followed all recommended care and installation at least with the initial purchased mattress that he installed. He referred me to the manufacturer warranty and said we should not have a problem as the mattresses were still under warranty. He gave me the manufacturer information and suggested that I call them. I did. After two conversations by phone a lady called me back and said she had been authorized to send a five page warranty packet and she would be sending (date was 11-23-22). I have yet to receive the packet. I have called twice since then and my call was sent to voice mail where I left a message to please call me. I still have not heard from the manufacturer. I returned to the local store today. He said he had also tried to call and got no answer. He said he called the sales rep who said the company was having some "issues" (possible merger or something). So far the manufacturer has not returned calls and did not do what they said they would do in sending a warranty packet. I am not happy with the product nor am I happy with the lack of communication or interest from the manufacturer to stand behind their product. I do hope they will respond so we can resolve this issue.