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ComplaintsforCharpy's Pools, Inc
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Complaint Details
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Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We are having a problem with a pool liner that was installed by Charpy's Pools *** * ******* ** ******* SC XXXXX (XXX) XXX-XXXX The owner came out (after 3 months) to look at a problem with the liner and stated the damage was caused by us and we need to deal with the manufacturer directly. (The liner has a warranty) I called the manufacturer directly and was told the request for repair/replacement needs to come from a Latham Dealer directly - the company that actually did the installation!!! The owner has already told us to "deal with the manufacturer ourselves." The manufacturer needs to deal with the pool company. I need Charpy's Pool Service to submit a request to the manufacturer (Latham) for repair/replacement of the pool liner that was installed by them.Business response
11/12/2021
Business Response /* (1000, 5, 2021/10/25) */ Request for Claim sent 10/25/2021 to Latham Pool Products.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.