Business ProfileforFarmers Telephone Cooperative

Farmers Telephone Cooperative (FTC) was my service provider for cable and internet. I have security cameras installed that utilized their services. I work from home so I am home daily. The security cameras stopped working. I made multiple attempts to get them fixed with FTC. Each time I was told that someone would come check them. No one came. I placed several tickets like I was advised to do and the cameras still does not work. I contacted Lynn Cox through the mobile app and never received the call back. The problem did not start until I switched internet providers. Once I switched the cameras stopped working and no one would help. Each time I called I was told someone would contact me in a few days. I went to the local FTC and was told it takes 72 hours before some one would reach back out. This has been going on for months. Now after I received a bill of $317.71 I draw the line. My service was $50 a month. I explained to the customer service rep at the local FTC that I was not going to continue to pay for a service that does not work. She placed another ticket for me and took the cable boxes back so that I would not continue to get charged for them. This makes no sense. I am being told that the services was cancelled for non payment in October and I am responsible. How can I be held liable for paying for services I can not use. I would like this bill corrected because I did not utilize the services. This whole company has done nothing but cause emotional stress. I live in a neighborhood where cameras are needed and mine do not work. This places me in danger.