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ComplaintsforGrey's Plumbing & Drain Service, LLC
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Complaint Details
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Initial Complaint
08/06/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Greys plumbing performed a service looking for a water leak, they removed the water heater and opened a wall finding an issue with uncapped pipes and said that it was also connected with the ac unit. They then took the old water heater (which is a $200 credit thru every other business; home depot, ARS, Carolina Cool, etc) I told him that I was going to shop around for a water heater after he offered to install a new one. I said that I was going to shop around. The next day he showed up with a water heater, when I said that I had found one and never ordered it from him, he got angry. He returned shortly after with a bill, with no credit for the old heater. My hoa paid the bill and then asked me for that money. when I asked where the credit for the old heater was, they called him and he said that he doesn't give credit for them. Thats like trading in a used car and then being told that they don't credit you for the old car. He sold the old heater and kept that money.Business response
09/24/2021
Business Response /* (1000, 5, 2021/08/11) */ The customer was only charged for the actual work that was performed. We have been installing water heaters in the Horry County area for more than 1o years. We have NEVER given a credit to the customer when we take the old heater away. We do not sell used heaters that we take out. I have asked around and I can find no company in this area who would pay a customer any credit much less $200. We strive to accommodate all of our customers but there are times when we can not. I fear this is one of those times.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.