ComplaintsforPivotal Fitness - Taylors
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Pivotal shorted me 8 personal training sessions- I paid for 1 year up front. They calculated 2 sessions a week, for 4 weeks a month for a total of 96 sessions in a year... there are 52 weeks in a year, so I am not sure who was in charge of the math. 52 weeks per year x 2 sessions a week is 104 sessions. They kept saying they would "research it and get back to me". they never got back to me, and now they've been sold to ****** *******. Also, I was told by Joe- the manager of Pivotal that I would be able to convert to a family plan under Crunch, since they were taking over "in a couple weeks" so I could bring my teenagers with me a couple days a week. That was in July. It is November and not only is Crunch not open yet, but I just spoke to someone at the Pleasantburg location and they dont have family plans at all! I would be able to bring 1 of 2 of my kids as a guest and thats it. No option for the other. So Joe had no idea what he was offering and clearly didnt care- just like he didnt care about my training sessions. I paid for 18 month membership up front when I signed up. December will by my 18th month (its November now), and I have not been able to use the gym since July and I cant utilize a family membership going forward becasue it doesnt exist! Bait and switch, dishonest, uncaring, terrible. 8 training sessions shorted = $240.00 6 months unable to use gym = $196.00 Total refund request $436.00
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.