Business ProfileforOrtiz Tree Services

This company has a habit of putting a flyer in your mailbox as they drive through neighborhoods. A few years ago, they did this and I called them to get a quote. They never returned my call or messages. A friend of mine used them a while later and had success. Then my friend tried to use them again and they completely flaked and never got back to him. I did not know this had happened to him until we had a discussion about the following experience. I recently got another flyer in my mailbox. Looks like they updated it to look more professional then the one I received years earlier. I called to get a quote. They came right out. When they gave me the quote they said they could schedule me two weeks out. Great! I signed the approval for the job. I called 811. The yard was marked. They sent me a text letting me know I was scheduled. The day came when they said they would arrive at 11am. That time came and went. I called them during my lunch and the woman who answered the phone said they were having vehicle trouble and would be here as soon as they can. 4:55pm and still zero communication from them. I texted them asking about rescheduling. I heard nothing from them. I called them the next morning and could not get through. Like my number was blocked or something. It sounds like they use a virtual number for their business. I looked at the flyer and realized there was a second number to call which I did and left a message. Still no response from them. No apologies. Nothing. I ended up scheduling with another tree company as a result. Ortiz Tree Service has proven to me on a number of occasions that they just don't need the business or they don't care. I don't know which. They are completely careless with people's time and have zero professionalism where proactive communication is concerned. I do not recommend them at all. I gladly paid someone else more to do the job.