ComplaintsforSunex Tools
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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a socket set from them online through ***** I have two broken sockets. I called and emailed Sunex Tools and they told me to go to my local store and they would replace them. I went online to see where a local distributor is near me to replace their LIFETIME WARRANTY sockets. I went to both of the local places and neither would help me because I did not purchase them there. ******** Auto Parts in ********** Ohio and **** ***** in ****** Ohio. I then again contacted Sunex Tools and they said they can't help me. So why buy a tool set with a lifetime warranty when they don't stand behind it?Business response
08/03/2022
We apologize for the warranty issues. Our normal process is to have the customer submit their warranty claim online through our Sunexpress program. All that is needed is a picture of the broken socket and we send out the replacement.
I have contacted ****** and we are shipping a new socket set to warranty his broken sockets.
Kind Regards,
Sunex Tools
Customer response
08/16/2022
Yes its been resolved and are pleased with the outcome.Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.