ComplaintsforLow Country Urgent Care

• Initial Complaint

  06/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I saw numerous advertisements for this company's Camden location for sports, work, and DOT physicals. The advertised price was noticeably lower than the ******** **** that I typically go to for my summer camp with Boy Scouts. I went to the Camden branch to complete the standard Boy Scout summer camp health form. Everything was fine for check-in, and the receptionist inspected my form to be completed before deciding how much to charge me and to ensure that they could complete it. Still everything was fine. Lowcountry Urgent Care charged me $30 for the physical, and the nurse began completing my paperwork. However, once the physician came in, she began by telling me that she could not complete the physical because she didn't know my medical history first-hand. She also told me that this Urgent Care was not the place to get physicals completed as they do not do that. She said that I would only be able to get my physical completed at a primary physician's office. I was handed my paperwork, and not so politely told to go to the receptionist to get my money back. The receptionist didn't know how to get my refund and had to talk to the billing department on the phone. After driving three cities/towns from there, I went back to the ******** **** and had my physical completed for $50. However, my wife informed me that my supposed refund from Lowcountry Urgent Care had not gone through like they told me that it had. I at least want my money from Lowcountry Urgent Care back, but I would also be appreciative if they would stop advertising something that they apparently are not offering the public, and possibly even something for having to waste hours of time and gas driving all over the place for no apparent reason.

  Customer response

  06/21/2023

  I do not know how to rescind a BBB complaint correctly. However, the company that I had complained about (Lowcountry Urgent Care), contacted me today and did everything that they could to fix the issue that I had with them. I am reasonably satisfied with their solution and remedies for my issues.

  
  

  I used the email address: ***************** for my complaint, and my name is ***** *********.

  
  

  I do not have a case number yet as I only filed my grievance last night. I honestly did not expect them to react either so positively or so quickly.

  
  

  Thank you,

  
  

  ***** *********

• Initial Complaint

  03/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I went to Lowcountry Urgent care on 2/2/2022 because I was having pressure in my sinuses and thought I had a sinus infection. Upon being called to the back, I explained my problem and the nurse told me that I had to be tested for Covid 19 because those were symptoms. After about 10 mins the Nurse Practitioner came back and informed me that I tested negative for Covid. I reminded her what I came for and she told me that because the test was negative she couldn’t give me any medicine never once checking me for anything. She never even checked my nose, ears, nor throat. I informed her that I had a history of sinus infections and she asked what did my doctor usually prescribe and I told her amoxicillin, she once again told me she couldn’t give me any meds after not even checking me for my symptoms. I was let go at this point. I proceeded to text the customer service line the next day to see why did I have to pay for a covid test that were supposed to be given free or paid for by my insurance. I paid a $50 copay. The agent didn’t understand why either and said she would have a supervisor call me back. I never got a call from the supervisor but instead got a call from a nurse at the facility I went to the next day to inform me that my prescription was being called in to my pharmacy. How was I prescribed a prescription when I was never diagnosed with anything? The prescription was the medication I told the nurse practitioner that I usually took when I had a sinus infection. Now a month later I receive a bill in the mail that I owe $58! I was not treated for anything but I was billed for a covid test that I never asked for and my insurance has already paid!

  Business response

  04/06/2022

  dos 2/2/22- **** original processed claim leaving the patient balance of $103.38- **** reprocessed claim paying $103.38 at no patient responsibility.  The patient paid $50.00 at the time of service.  I have a refund of $50.00 to the patient credit card today.

  
  Thanks

  Customer response

  04/06/2022

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩