ComplaintsforDynamic Health & Fitness

• Initial Complaint

  04/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Dynamic health and fitness decided to randomly close down the west Columbia location with little to no notice. I was still in contract with that location. When I asked for them to cancel my contract since they broke their contract agreement, I got an email confirming my cancellation, which still hasn’t happened and they keep calling wanting payment, and trying to force me to use there other two locations which is not possible for me to use for my commute to work is not in the same direction. I have it in email confirming my cancellation. But they still refuse to cancel.

• Initial Complaint

  03/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Initially, I would have given the business a 5 star review because I had a home gym (Dynamic Fitness West Columbia) that was always clean and had minor problems. However, that rapidly changed due to terrible business practices. The gym (West Columbia) closed it's location unexpectedly. This gym is 5 minutes away from me and had better staff and less college kids than the Planet Fitness which is less than a mile from me. This was the reason I chose call it Dynamic Fitness my home. Now that our location is closed Dynamic is holding us members hostage in our contracts when the closest gym is 30 minutes away from our area. I could understand if there were plans to reopen a gym in this area but there are none. The contract is written in a way that addresses if the customer relocates and it's the customer's responsibility to move in a location that is close to a Dynamic Fitness location. Even though there is clearly a contract breech on Dynamic's behalf they are still forcing customers to pay even though it's not realistic to drive 30 minutes to a gym location.

  Business response

  03/29/2023

  We are not trying to hold anyone hostage. Our agreements clearly state that you must live outside of a 50 mile radius and we must be able to provide the same or similar amenities with another location which is exactly what we are able to do. Our closest location is only 15 minutes from this members address. Unfortunately, we had to close this West Columbia location due to the fact that the landlord would not hold up their end of the lease. One of the biggest factors is the fact that they would not replace the HVAC like our lease stated. We would have never made it through the Spring much less the Summer with the condition of the current HVAC. So, we shut that location down for the safety of our members and staff. Our closing letter clearly stated that and it also stated that we are looking for other locations to open in that area. We actually have another location that will be a great fit and we are trying to finalize a lease with this new location. We do not have a timeline of completion or a new opening date, but we will be opening a new location in that area once we have finalized everything. We will review this members information again and make a final decision. 

  Customer response

  03/29/2023

  
  Complaint: ********
  
  I am rejecting this response because, the information regarding my distance from their closest location is blatantly false.
  
  West Columbia Community Center to Dynamic Health and Fitness Lexington, SC - Charter Oak - Google Maps (31 minutes 15.8 miles)
  West Columbia Community Center to Dynamic Health and Fitness Lexington, SC - Longs Pond - Google Maps  (27 minutes. 16.4 miles)
  
  These are the times that are showing right now at 11:08am. I normally go to the gym after work which is 5-6p. During that time the time would EASILY increase to 35+ minutes. 
  
  I don't know how private this review is so I have included google map destination from the West Columbia Community center that is in my neighborhood (less than a 1/6 of a mile from my front door) to both locations. 
  The contract also does not cover if the gym relocates, just if the customer relocates.
  I previously asked if there were any plans for West Columbia's relocation and I was advised that only the two locations in Lexington would be available, so all of this is new information to me.
  The fact that they completely removed the Dynamic Health and Fitness West Columbia FB page instead of telling everyone that they were in the works of finding a new location also doesn't help.
  I have talked to multiple people from my area that have all had the same experience with customer service. At no point was any of us ever advised that a new West Columbia location would
  be in the works... which is the reason for EVERYONE'S frustration with the situation.
  
  If there is a new location in the works. That's excellent. I imagine that a good business practice to prevent these types of things from happening would be to communicate with your customer base
  instead of leaving them frustrated in the dark. 
  
  Sincerely,
  ***** ****

  Business response

  03/29/2023

  As we have already stated in our last response, as our Closing Letter stated that was sent out to ALL members because we would never communicate through social media about something like this due to the fact that we have NO CLUE who has social media or not and that is completely unprofessional as social media is not a proper form of communication, which is why we communicated directly with ALL members through the email that THEY listed on their agreements, and as ALL of the signs we posted around the facility clearly stated, the reason for closing (the landlord refusing to hold up their end of the lease, etc.) and we clearly stated that we were in the process of looking for another location. Again, everything has been clearly stated and every member was communicated with. If they did not provide their correct email address or they were not using the facility, that is not our fault. We are not going to continue to go back and forth just because someone "doesn't agree" with us. As we also already stated, we will review this members information again and make a final decision. Thank you

• Initial Complaint

  03/16/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I would like to file a complaint on Dynamin Health & Fitness, **************@dynamichealthclubsc.com, telephone numbers 803-408-4101, 803-408-4060, for voiding my customer contract by closing locations, making me pay for the time they were closed, and forcing me to attend another location without me agreeing to it or signing another contract. The company had three locations in the Columbia/Lexington, South Carolina area. A customer could pay to attend one location or all three. I only paid for one and signed a contract for one. The Dynamic Fitness located at 3225 Sunset Blvd., West Columbia, was the gym I chose because at first glance, it was clean, no crime, and on my way to work/home. My contract with Dynamic Fitness is specific to that location and it does not say in the contract that they can make me change locations. It does say they can raise rates for various reasons but not make me go to a difference location. The Dynamic Fitness located at 364 Longs Pond Rd., Lexington, is extremely dirty and small. It is attached to a bar called *********. I am in law enforcement and the whole business complex is routinely inhabited with drugs, arrests, and motorcycle gangs. Therefore, I cannot go to that one and I do not feel like it is sanitary. The Dynamic Fitness located at 265 Charter Oak Rd., is far form home and even further from work. I would spend more in time and gas just getting to that location than the actual monthly membership fee. On February 22, 2023, Dynamic Fitness notified me they West Columbia location was closing. I called everyday and sent three emails without ever getting a response or explanation. The manager is NEVER actually at work and would not speak to me. They officially closed on March 5, 2023, still no response from them. Today, March 10, 2023, they sent me a single email that did not address any of my questions or concerns, they told me I must go to one of their other two locations. Now they told me they were going to send me to collections

  Business response

  03/22/2023

  This issue has been resolved. While we were well within our right to transfer memberships, Mrs. ****** provided her husbands Military Orders that shows they are relocating which falls under our Cancelation Policy and we have processed the cancelation of her membership. We appreciate Mrs. ******'s patronage and we appreciate her husband's military service. Best of luck and safe travels to both of them.  

  Customer response

  03/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩