Business ProfileforMcGuinn Homes

We bought our house in September of last year, when purchasing we were told flooding would not be an issue (we toured the house on a rainy day and noticed some) and that water should move down the lots into the retention ponds. Since we have entered a rainier season the water retention in the yard has been an eye sore, leaving us with no option for backyard furniture, is riding up the neighbor fences which will eventually lead to wood rot and has also created a big hole where our septic tank is. When reaching out to warranty since we are still within the year of buying, someone came out, we sent photos and eventually were told there was nothing they can do. My neighbor who also had the same issue had their property fixed free of charge by McGuinn homes so in reality there is something they can do but are choosing not to. When I emailed them back explaining how this is unacceptable and asked for some kind of effort/solution no one ever replied back to that email. I have called the warranty department office, and no one ever picks up the phone, when the answering machine comes on they even say to not leave a message as they do not listen to them. I am tired of not being able to put anything in my yard in fear of it being underwater then it rains. We want to enjoy our yard and property that we paid for. This builder has a history on drainage issues with many constructions sites. Even though the builder has added French drains to my neighbors yard they are still having issues along the line where out lot meets theirs, that's how bad the flooding gets on heavy rain days.