ComplaintsforTake 5 Oil Change
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Complaint Details
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Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car got an Oil Change from the Take 5 location in West Columbia. A month later my engine locked up. Had the car looked at and was informed there was zero oil in it. You can imagine the confusion because just a month ago I got an oil change. Contacted Take 5 they sent someone out who verified there were no leaks and the cap was tight how they put it on. Next step the said they were going to have it towed free of charge and needed a diagnostic from a mechanic. This still has not happened and I’m still without a vehicle.Business response
06/23/2023
Complaint ID: ********
I am writing in response to the complaint filed by Ms. C****** regarding the service her vehicle received at our shop, Shop 1015. We take customer concerns seriously and appreciate the opportunity to address this matter.
Ms. R******** visited our shop on March 20, 2023, for a service on the vehicle. However, on May 6, 2023, she reported a claim with shop 1015 stating that her car was experiencing issues with acceleration and staying running. We immediately initiated an investigation into her concerns.
Upon reviewing the service records and conducting a thorough inspection of the vehicle, we found the following:
1. Ms. R******** had driven 1,811 miles in the span of two months, which exceeds normal driving habits. This high mileage may have contributed to some of the issues she encountered.
2. During our inspection, we noted that the coolant and oil levels were low. However, we want to clarify that these fluid levels are checked and topped up during routine maintenance services. It is possible that the driving habits and the extended mileage caused the fluid levels to decrease.
3. We ensured that the plug and filter were properly tightened, and no leaks were present. This indicates that the oil change was performed correctly and there were no immediate issues related to our service.
4. In an effort to assist Ms. C****** further, we offered to have her vehicle towed to an unbiased repair facility for a more in-depth diagnosis. However, she declined our offer, expressed that she wanted the vehicle inspected by someone of her choice, and did not contact us despite multiple attempts on our part.
We stand by the quality of our service and believe that the issues Ms. C****** experienced may be attributed to factors beyond our control, such as excessive mileage and fluid consumption.
Thank you for your attention to this matter. We value the BBB's role in facilitating communication between businesses and customers and hope to bring this issue to a satisfactory conclusion.
Sincerely,
Natalie B********
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.