Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 27, 2024, I purchased a 2025 Toyota Camry LE from this dealership. A week later, I picked up the car after the windows were tinted. Upon pickup, I noticed that the gas gauge displayed a range of 465 miles remaining, which made me suspect that the dealership had not filled the gas tank completely. After bringing the car home, I couldn’t drive it for three weeks due to work commitments. When I eventually refueled the tank, the estimated range never exceeded 480 miles on a full tank, and the tank only held about 9.4 gallons when it was empty. Additionally, I’ve noticed that the gas engine occasionally makes a loud noise while driving, and there is noticeable wind noise coming from both sides of the windows. I contacted the dealership multiple times via email and phone and even visited them twice in person to request repairs or a replacement vehicle. To my surprise, the service department refused to take any action. I also reached out to Toyota’s headquarters for assistance, but they simply redirected me back to the dealership without providing any help. As of now, I am left with a car that has multiple unresolved issues, and it seems no one is willing to take responsibility or address my concerns.

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I have included all the details in the attached letter. This complaint concerns Peter Boulware Toyota of Columbia dealership refusal to honor a signed and fully executed contract for the purchase of one of their vehicles. ****** ********

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service department has had my truck in 2 times for the same recall. They said it required additional testing. They have had my truck for over 2 weeks. They told me they were putting a new motor due to the recall. They told me it would be ready 3/1 or 3/3. On 3/6 they told me they were waiting on a part. I asked about the new motor and the rep kept repeating “that remedy is not available” They do not follow up and I have no idea why they still have my truck.

• Initial Complaint

  Date:11/04/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from Peter Bowlware in July and was told I could remove the extended warranty if desired. I asked them to take off the warranty before the paperwork was complete but they still added it to the loan. I've tried numerous times through email, tex and phone calls to have them remove it when I got my loan papers Noone will return my calls. I called the warranty provider to cancel and they did so back in August but dealership have not returned the money or any of my calls. The loan and warranty holders told me I have to talk with the dealership to get them to return funds so it can be taken off my loan. I live an hour and a half away from dealership and they still won't return my calls. They owe $5000 to my lender for my canceled warranty that was canceled in August.

• Initial Complaint

  Date:10/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this establishment. They failed to mention anything about an accident happening previously in the car, and they never showed me a car fax with the accident. I had to wait a while in order to refinance my car but when I go in, they tell me I can’t refinance my car due to a previous accident. I have paid THOUSANDS of dollars to my car… I STILL OWE 10,000$ on this car. Because they lied to me about my car and my cars value I remain having to pay 10000$ on a car worth only 4k now. This is fraud and I will most likely try to push this in court. If the business was willing to reimburse me/ provide me with a newer better car for my troubles I would be willing to move on. But knowing the greedy salesmen/ owners of this establishment that is highly unlikely. This is illegal and odds are they have done this to potentially hundreds/ thousands of people. I have so many contracts it is too hard to send. If necessary I can send them to an agent as well as my carfax information VIA email.

  Business Response

  Date: 10/15/2024

  Customer states he was sold a car with an accident that wasn't disclosed at the time of purchase and as a result cannot get the car refinanced.  Most used vehicles have a minor accident and are easily financed.  Attached is the signed CarFax by the customer on the day of his purchase, showing a minor accident, which is exactly what is showing on the CarFax today.  The customers accusations are false.

  Customer Answer

  Date: 10/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I was not walked through the ******* and when I came in to the dealership I was very shocked. I would've never traded in my car which I adored if I knew. That Is my signature so it is my fault that I signed work without asking to see every document. I will accept the response. I will be taking my business else where going forward.
  

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a rav 4 vechile and 2022 at peter bolware toyota of west columbia SC. Had purchased all warrantees which were good for 5 years. The rav 4 was a total loss on July 28, 2024. Leaving almost 3 years of warranty left that could no longer be used. I called Toyota and spoke with Mike he did the math and I was told there would be a refund of $2940.00 from the warranty. He said once the Toyota was paid off to Toyota finance company he would cut a check in the amount of $2940.00. I've called numerous times to let him know the vechile has been paid off. He had said they should send him a letter letting him know the rav 4 has been paid off. Toyota finance said they don't send letters out stating the vehicle has been paid off but he could call them and they would let him know that it was paid off. I've tried for two weeks to talk to him on phone and I get no answer or someone will take a message. I have gone by the dealership ship twice only for them to say he is unavailable to talk to or he's not in yet. They are pretty much refusing to talk to me and they never return any of my calls. If they don't give back the $2940.00 from the warranties that's pretty much stealing from the customer.

• Initial Complaint

  Date:02/28/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2018 GMC Terrain November 2023. I added a GAP Warranty to my purchase. I refinanced my vehicle January 2024. I contacted the dealership to cancel the GAP warranty and receive a refund. I was informed I had to physically go to the dealership to cancel. I went to the dealership on Jan 17, 2024; I was informed the GAP could be cancelled over the phone. My name and number was taken, I was told Mike would call me the next day. I didn't receive a call; therefore, I called the dealership to speak with Mike. Mike informed me to send an email with documentation of the vehicle being paid off with the original finance company and provide the vehicle mileage at time of refinancing. I emailed the requested information on January 18, 2024. I called the next day to confirm the email was received. Mike stated it was and the information will be submitted to another office out of state and I would be contacted if anything else was needed. After 30 days passed with no refund or update, I called the dealership and left messages. My call was not returned. On February 17, 2024, I went to the dealership to speak with someone in financing. I was told it would be a long wait. I stated I was willing to wait because I needed to speak with someone to resolve this matter. A receptionist came back and stated Mike was tied up and guaranteed he would call me on Monday to get this matter resolved. Monday came and went, I did not hear from Mike. I want the GAP coverage canceled a refund of purchase price.

  Business Response

  Date: 03/18/2024

  The gap policy has been cancelled.

  Customer Answer

  Date: 03/18/2024

  
  Complaint: ********
  
  I am rejecting this response because: I did not receive a refund for the cancelled GAP policy. I would like to know the date of the cancelation and receive proof. In addition, I want to know the status of the refund.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 03/29/2024

  Customer has been refunded.  Copy of check mailed to customer is enclosed.

• Initial Complaint

  Date:11/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you are a caregiver, have a disabled passenger, or small children, DO NOT USE THIS BUSINESS. It doesn't matter if you have a warranty or not, their customer service completely disappears as soon as the vehicle is driven off the lot. My daughter takes care of her partner who is in a wheelchair and my handicapped grandson. She requested that the spare tire be attached to the undercarriage as soon as the papers were signed, as it is super heavy and she has to lift it several times a day in addition to lifting the entire wheelchair. I drove and maneuvered everything for my daughter today because my grandson had a surgical procedure and she needed to be with him. I almost threw my back out lifting the tire and replacing it several times, then it took brute force to get the wheelchair to fit; Not to mention that it wasted almost 20 minutes and we were on the way to a dr appointment. To top things off, services were delayed when they had a mechanical issue during the 30 day warranty so that the car dealership would not have to fix it.

  Business Response

  Date: 11/24/2023

  More information is needed to help this customer.  I pulled the information on file for ****** ******. She has neither did service work or purchased a vehicle from PBT of Columbia. Please advise.

  Lee

  Customer Answer

  Date: 11/27/2023

  Charley from Peter Bouleware Toyota called me within a few hrs of the filing of the report. I explained to him that I am advocating for my daughter, ******** ******, and her partner, **** *******. He has been working with them to resolve the situation. I will let you know when the situation has been remedied. Thank you, ****** ****** ***********************************

• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-7-23 I sent my 2016 Toyota, after scheduling an online appointment to have the oil changed, free of charge, pursuant to the sales agreement. I have done this previously with no problem. I received an invoice for $1394.60 that Included new Michelin tires, battery and brake job.t The sales person convinced the person I sent to the dealership with my vehicle that it needs the services and equipment. I seriously question that diagnosis. I am the sole owner and I did not approve any services, other than the free oil change. No one had the authority to speak or agree to anything on my behalf, I have written the dealership manager twice with no response. I have disputed the transaction charge with AMEX . I have the invoice, copies of letters but no response from dealership. I can mail copies to BBB. Thank you for any assistance you may provide others who may face this dealership and be subject to these unscrupulous actions. Randy Bryant

  Customer Answer

  Date: 11/10/2023

  I have resolved the complaint to my satisfaction thank you for the help 

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited P. Boulware Toyota for the purposes of purchasing a vehicle on Aug 24. I came to the business already pre-approved for a loan and finance application started with my bank, with a specific interest rate. My issue is with the finance management practices. They knew I was pre-approved. I asked them what a stamp marking meant at the bottom on a document about ‘Toyota Financing’. The finance mgr said it was a “generic stamp”. At one point I was asked several questions about my salary, mortgage, etc. by them. I questioned them multiple times if they were trying to run my credit and submit a separate application? I was told repeatedly no by Jordan. My interest rate went up mysteriously .1%. I asked what happened?? They played coy and said they tried to call my bank loan mgr several times but she couldn’t be reached. I picked up the phone right then & called her but got a voicemail, and I emailed her. I couldn’t figure out why my terms had chanced, though not significantly. As I was driving away, my bank mgr called to state they did not call her nor was there any phone record of incoming calls from P Boulware. She confirmed that they did submit a separate application through my bank AND ran my credit again. According to my bank, I had two applications. This dishonest practice was solely for the purposes of obtaining a commission from the bank off of my sale, though I had already been pre-approved by my bank. To be lied to repeatedly is disgusting.

  Business Response

  Date: 09/21/2023

  The customer was pre-approved through ****.  **** indirect lends with us.  The policy is to submit the info to **** and not re pull a client's credit.  This is what we did with this customer.  Our policy was done correctly and corresponded through our credit union representative.  The client was dealing on the branch level.  We do not communicate on the branch level, our liaison is above anyone on the branch level.  The client unfortunately was misled by the branch level employee at ****.  We being a dealership with indirect lending ability with **** should have been involved from the start.  Unfortunately, the branch tried to bypass us on this one.