ComplaintsforWeCo Rooter, LLC

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired this company on 04/9/23 to unclog downstairs toilet. Plumber performed work on outside stating that is where problem was originating. Plumber ran a camera thru back water valve pipe and stated that there were flushable wipes and grease in line. Plumber snaked pipe, instructed me to flush toilet several times. When i went back outside Plumber stated wipes flushed thru and he recommended 'JETTING" the line which cost $1300. He stated "eventually" I would need to have done. I elected to wait per could not afford at this time. Two days later my toilet was displaying the same problem that he said he fixed. No flushable wipes or grease was flushed since his instruction. I reached out to them on 04/13/23 and was told that they will charge me all over again (to fix what they were suppose to fix in the first place). I would understand if I encounter the problem a year from him coming out. BUT NOT TWO DAYS AFTER PAYING $600. NO SOLUTION. I feel cheated, I paid for a service that I did not receive. I paid Roto Rooter to fix my clogged toilet issue and they did not. I would like a refund. Thanks

  Business response

  05/22/2023

  I have made contact with the customer. We are going to send a field manager out to evaluate and diagnose what is going on. I am working directly with the customer for a resolution. She has also been provided my cell number for any questions or concerns that may arise. 

  Customer response

  05/24/2023

  
  Better Business Bureau:
  
  I h*** reviewed the response made by the business in reference to complaint ID 20089786, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Y***** C***

• Initial Complaint

  05/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Plumber stated job that was needed and charged what wasn’t quoted. I signed and gave my card and once he left I looked in my account to see charges. I confronted him and he stands by it cause I signed. He claimed pipes was in my attic he was fixing and another plumber showed me my attic that has no pipes or water attachments. Took advantage of a woman that was in desperate state cause home flooded and I am clueless to his word and what was going on

  Business response

  05/11/2023

  Dear Ms. ******,

  I spoke with you at length trying to resolve this issue. As per our conversation, the plumber was in the crawl space to try and gain access to an area that was leaking. We did provide you with an estimate prior to work being completed, a no hold harm clause as well as a final invoice. All of which you signed. The next day, our water mitigation team came out to clean up the water damage and gain access where the tech was not able to from the crawl space, which you declined. During our conversation, you stated that due to the costs you were not able to pay your mortgage and would have a family member come over and finish things. When you sent me pictures of the crawl space, you did not take them of the tech trying to gain access. You also submitted me two hand written notes from a plumber that I asked to speak with. You refused to provide me his name or phone number instead calling me on 3 way. He refused to give his company name, license number or his own name. I wanted to have a manager discuss his findings but you both refused to provide me his contact information. As you were needing additional work to be done, I did offer you a $150 credit to your account. You declined this stating a relative would finish up. I am sorry we couldn’t not come to a resolution, however we followed all policy guidelines and you signed all documents for work to be performed. Pictures and documents have been provided for review. 

• Initial Complaint

  05/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 04/26/2023 Roto-Rooter sent some jerk to my house who charged my elderly and disabled mother $214.50 for basically pushing a reset button and wiggling a screw. This took less than 3 minutes total. I thought he must be joking, so I laughed, and to my surprise he was serious. I told him that is a lot of money and he went into some condescending, and frankly nonsensical spiel about how it is $50 to come here and diagnose, and the rest is for his “knowledge” . He then went on to smugly and arrogantly brag about traveling overseas for vacation. Yeah, from all that money he must be making by taking advantage of people. It took longer to pay the guy than for him to do his "work". I feel all of this could have been avoided if they just told me what to do over the phone. I called to complain and they told me he should have charged us more! stay away from these people. Apparently, the clown at their headquarters didn’t like what we said about how we feel they ripped us off and called my mother ACTUALLY SCREAMING AND YELLING on the phone, being an arrogant condescending jerk unwilling to listen or discuss anything and screaming that they deserve $214+ for pushing a button, lol. Completely unprofessional. What type of oh so superior and amazing knowledge does it take to push a button that you deserve $214? I could have ******* this nonsense, and they could have just told me that, lol. If they cared about people or customers one bit they could have told us to try hitting the reset button just like IT or your ISP does when you call about a computer or internet issue. I feel this company took advantage of our ignorance and only cares about making money. You charge $50 to come out and tell someone what the issue is and that's what should have happened. Instead, I feel this company expects their workers to do the least amount of work possible and give awful service for a premium price. Their behavior after I called to complain about this issue is absolutely abhorrent!

  Business response

  05/11/2023

  Dear Mr. *******

  As we discussed on the phone, our pricing is set within our corporate office. Our technician has gone through extensive training to be able to provide the service that he did. As your call stated, you tried everything to fix the disposal on your own; including researching it. You decided to call us for service. If you had done the ****** search you’re requesting, the second recommendation is for you to reset the disposal. We are a plumbing company with the ability to service our customers when having such issues. From the moment we spoke on the phone, undesirable language was used from your mother and yourself, sir. As I was responding to you, you continued to yell and use profanity towards me. I will not tolerate myself or any staff member to be treated so poorly. 
  You were also given an estimate prior to the work being done, and you signed for the work to be completed. Pricing was included in that estimate. I’m sorry we weren’t able to come to a resolution, but a refund was not warranted in this situation as the technician did what he was asked to do and you, yourself provided approval. Please see attached signed estimate. 

• Initial Complaint

  07/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ok, I attach three photos of what they were charging to my insurance for a water migration. I asked him if I could review the mitigation report, because it seemed to be a bit high. After reviewing the documents they were overcharging my insurance nearly $2,000 and the equipment that they have marked off was not even in my house. The service tech *** *** said she marked off what she did and when she got back to the office the manager ***** took the sheet and marked off a bunch more stuff that was never done at my house ( he was never here at all). When I brought this to the owners attention *** I believe his name is **** ****** began to swear and cuss me out telling me that if I didn't sign that check he was going to make it really hard for me. For an owner of a business to threaten and cuss out clients because they caught him is not right p. I let my insurance know and they put a stop check immediately. Then after I had a septic tank installed at the same time as the other work being done, Mr ****** charged me $13,000 for a job that normally cost $5,000. There is no paperwork, no invoice to tell me what that $13,000 was for. On top of that I found out that this Roto-Rooter is not even licensed to install septic tanks so that voids my warranties and much more so dhec is involved work unlicensed work. I sincerely hope that the BBB does not condone unlicensed work and insurance scam artist. Please help. I've been taking advantage of, threatened, and talked to like a dog, I hope you guys can do something. Thank you, ******* ******

  Business response

  07/21/2022

  Business Response /* (1000, 5, 2022/07/07) */ The validity of this customer's complaint is in question and under investigation by our company, and the matter has been referred to the attorney representing Roto-Rooter. We have made numerous attempts to placate the customer and provide information to the customer. At this point the matter has been escalated to our attorney.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩