Business ProfileforAce Plumbing Electrical Heating & Air

Labor comes at well over $500.00 an hour. The owner avoids returning calls and their $39.95 service charge is a way to have their young inexperienced techs quote you $2149.00 for a repair to only come back in after starting the job within 15 minutes under the home to say it’s going to be $3100.00 no break down of parts are justifiable labor given. Keep in mind this is a 91 year old man’s and his 86 year old wife’s home. The young service tech (Family to Owner) used a tactical opportunity to take advantage of them. His repair procedure was just less than 6 hours including being off location for awhile. He never provided the estimate from the $39.95 inspection. He wanted to do the work that day $2149.00. We needed to determine if they had funds and sent him on the way with the $39.95 paid in full. My parents called back the next day to have the original estimate completed. Same young inexperience tech was available 2 days later. Wow great companies would be scheduled out. Let’s go back to $2149.00 15 min in he needs an additional $1000.00 bucks. Wait does ACE Plumbing claim Electronic leak detection is their specialty. Well JR must have forgotten to charge his leak detector batteries. He had been told to contact me on the initial $39.95 inspection to avoid my elderly parents not understanding or being ripped off. He did while on the first visit. Do you think he called me after starting the Job and wanting to charge an additional $1000.00 15 minutes after starting the job. NOPE My mother had no clue what was going on. JR did the job came back in said needed $250 more for a new leak. When he came back for that repair it did not exist. Now he found the leak in a different location $450 more. See the book in Google reviews for exact details. Owner of the company refuses to contact and discuss issues. $2750 later leak remains. Who runs a business on these terms? ACE Plumbing. The family wants ACE to do the right thing. Very little evidence support the tech is LLR licensed