ComplaintsforAvera St Lukes Hospital
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Complaint Details
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Initial Complaint
03/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received notice from ******** ********** **** (***, a debt collector) of ***** ****** ** for an outstanding bill at Avera St. Luke's Clinic Division in ******** ** for $**, for Account #*******, on February 10, 2023. I contacted Avera St. Luke's business office in ******** ** on Feb-28, 2023 with my concern about them turning the bill over to collections. I have never received a bill from Avera with this acct number on the bill, and Avera indicated to me that they had never billed me any amount with the acct #*******----and that this number is not a valid Avera billing system account number. Avera indicated that they would check on this billing and have someone contact me about it. They have not yet contacted me, and having my credit report tainted will be the result of not having Avera assist me in resolving this issue. My home landline phone number is ************. The account number *** cites is #******* ---- and this "account number" is nearly identical to my phone number of my landline home phone. It is only two digits off; and it does not resemble a legitimate Avera Clinics Division account number like the example here: ************ It is my suspicion that this is a 'harvesting' attempt by ***, where a collection agency sends out false billings, hoping that the billed party will simply pay it to avoid any inconvenience, assume that it is legitimate and pay it, or pay it out of fear of having it reported against their credit rating if they don't.Business response
03/30/2023
This account was for his son's clinic charges. We have two addresses on file. **** ******* **, ******** and *** * ***** *** ********. The statements were going to *** * ***** ** ********. We are not sure which one was correct at that time. However, Per Mr ******** request, on 03/20/23 *** closed the account and *** sent Mr ****** a notice showing that the account was closed.
Customer response
03/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Jeffrey ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.