Business ProfileforASC Automotive, Inc.

On 6/20/23 I (Jacob ******,) scheduled a replacement of my serpentine belt on my 2014 ********* ******** at ASC Automotive ** ********** ** The reason I chose this particular business was due to their availability being the soonest. At roughly 12:15 on 6/21/23 I called to see if my vehicle was complete, I was told it was completed before lunch and then got a text letting me know it was complete post 12:30. The estimated value of the serpentine belt replacement was honored and held true on the final bill. When I dropped off the vehicle I asked if my headlight bulb could be replaced as well, after a nonchalant conversation he agreed that would be fine. I was not given a estimate on the headlight replacement and was prepared to spend a reasonable amount. Upon arrival I was greeted with a $*** bill. Upon questioning why the price of the headlight replacement was so high I was told that it required the fender and tire to be removed. (The fender is noted as removed for the serpentine replacement.) I removed myself from the counter to reallocate funds to pay for the bill, explaining that I may not have the funds necessary. Upon returning to the counter, my service was halted as the owners SO walked in and he asked her to go to the bank to see “how much they owed today.” At this point I told the owner to run my card as I was not pleased and wanted to leave his establishment. I was charged $****** for the serpentine replacement, at this point I asked why I wasn’t charged the whole amount and he said “you were complaining so I figured you didn’t want to pay it.” I had him charge my card the remaining $****** and he then asked if “there was anything else he could do for me.” At this point the keys to my vehicle had not be returned and I had to ask for them. This man smiled and laughed at me as I exclaimed how much this was affecting my livelihood. I have also included business reviews and the response the owner made. This leads me to believe that this is habitual.