ComplaintsforCustom Touch Homes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Well the garage door doesn't fit the opening so the wind crinkled it I was told buy 3 companies and there company installers was not properly installed and needed a wider door so I waited all summer into September finally they show up to install and same garage same size still have openings ware water and snow and wind can get into garage now there telling me the builder needs to cut concrete and add some steel sides to refrain garage and again this is after there boss was out in April in said I need a wider garage door but ordered the same one so now there basically pointing fingers at each other I've called the onsight guy but now he doesn't answer or call back that's problem one front door is not square or seals right there fix is to have me go buy a storm door to fix there mess up ceiling fan does not work and the garage drain does not drain believe they didn't add addition drain pipe when added extra cement pad this is a new home been in it almost 3 years now in nothing is being doneBusiness response
01/24/2023
Business Response /* (1000, 17, 2023/01/24) */ I have looked into this complaint and found out the following information in regards to it. The fan at issue has been replaced and the front door was adjusted. They were also given a storm door that was installed at no charge to the customer. The other issues had nothing to do with work that was done by Custom Touch, that was work done by the on-site contractor. It does sound like the garage door has been taken care of and the drain is scheduled to be taken care of this Spring when the weather allows the work to be done. It is my understanding that the project manager that was originally in charge of this project is no longer with the on-site company, which caused some of the miscommunication. I believe the customer is aware of all of this, but if there is anything else that needs to be addressed, please have them contact us. Thank You! Consumer Response /* (2000, 19, 2023/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I agree with most of what has been repaired as of the fan is replaced the garage door is fixed but was told they would install a bigger door opener that can lift the garage and shut door tighter and easier as the one that is installed now is for a lighter door does not shut at bottom tight floor drain I guess will see what happens in the spring sounds like the cement will need to be tore up in replaced the front door was not adjusted I had to go out in buy a storm door at my cost of ****** dollars to fix there issue of the front door not properly sealing so far no snow or water in house thanks for helping in this matter
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.